[Resolved] Vodafone — fraud postpaid billing | |||
Iam user of vodafone network from last 4 years. i have purchase new samsung Grand mobile phone dated 2nd Mar 2013, it was been told by vodafone customer care that there is free 3G service will provide from them for 2 GB per month for next 2 months on purchase of new samsung grand mobile and its a free offer.and it was told me that after 2 months i.e 3rd May 2013 this the service get automatic discontinued. But iam surprised when i saw my mobile bill generated on 11th April 13 (Bill no:[protected] , It was really shocking. they charge me 2566.46 Rs for my data usage charge., I called vodafone customer care regarding this but there is no proper response they told due to some network problem they are unable to generate the details,so kindly send one mail to vodafonecare.[protected]@vodafone.com, i send the mail but they have not given any proper justification for this. next time when i called vodafone customer care but again no proper response and they disconnect the phone. Also i have never requested for any 3G plan on my phone other than the free service provide by vodafone only which is absolutely free as told by vodafone on purchase of new samsung grand mobile phone. Request you to kindly help in this regards. Was this information helpful? | |||
Dec 14, 2016 Complaint marked as Resolved Verified Support May 07, 2013 Vodafone India Customer Care's response Hello Sushil, We are working on your concern and will get back to you with an update in 48 hours. Regards, Vodafone Customer Care, Mumbai. | |||
5 Comments | |||
Comments
ffdd — previous billing problems
dear sir,i used a hutch no. [protected] in 2004 for during november 2004 my mobile was stolen i made a complaint to the operator but the operator didnt take any actions aftr his also they made rental charges over the no for two months then it is disconnected.the problem is now the operator has theretened me to filed a legal suit against me and asks for the payement of the ammount with fine and other charges. now what i have to do for this.
regards
bodhi sankar.k
Vodafone mobile postpaid — 3 G service
My mobile no [protected]3 G services was installed in my mobile but the same is not in service. this facility has been disconnected without any reason/information.
Since my connection is postpaid and charges will get billed to my monthly bill then why 3 G is not in operation.
I am also surprised to recieve my post paid bill to my residence address two times and that too at the end of the month (bill recieved on 28th July)
Why this type of poor service .
If we don't get the bill in time then how can we make bill payment in due date.
Moreover I am getting frequent calls about yor product and service particularly when I am inthe midst of office meeting.
Also since the call is coming from different number it is unable to know who the caller is.
Only after taking the call I come to know that it is from vodafone.
It is highly regretful that the customer is harassed like this.
please attend to the about complaint/grievance immnediately.
R.kannan
[protected]
Iam user of vodafone network from last 4 years. i have purchase new samsung Grand mobile phone dated 2nd Mar 2013, it was been told by vodafone customer care that there is free 3G service will provide from them for 2 GB per month for next 2 months on purchase of new samsung grand mobile and its a free offer.and it was told me that after 2 months i.e 3rd May 2013 this the service get automatic discontinued.
But iam surprised when i saw my mobile bill generated on 11th April 13 (Bill no:[protected],
It was really shocking. they charge me 2566.46 Rs for my data usage charge., I called vodafone customer care regarding this but there is no proper response they told due to some network problem they are unable to generate the details, so kindly send one mail to vodafonecare.[protected]@vodafone.com, i send the mail but they have not given any proper justification for this. next time when i called vodafone customer care but again no proper response and they disconnect the phone.
Also i have never requested for any 3G plan on my phone other than the free service provide by vodafone only which is absolutely free as told by vodafone on purchase of new samsung grand mobile phone.
Request you to kindly help in this regards.
Thanks,
Sushil dongre
[protected]
But iam surprised when i saw my mobile bill generated on 11th April 13 (Bill no:[protected],
It was really shocking. they charge me 2566.46 Rs for my data usage charge., I called vodafone customer care regarding this but there is no proper response they told due to some network problem they are unable to generate the details, so kindly send one mail to vodafonecare.[protected]@vodafone.com, i send the mail but they have not given any proper justification for this. next time when i called vodafone customer care but again no proper response and they disconnect the phone.
Also i have never requested for any 3G plan on my phone other than the free service provide by vodafone only which is absolutely free as told by vodafone on purchase of new samsung grand mobile phone.
Request you to kindly help in this regards.
Thanks,
Sushil dongre
[protected]
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Vodafone — not proper billing
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