[Resolved]  Vodafone — Fraudulent scheme to attract customer

Address:

West Delhi, Delhi

Dear All,

My name is Neeraj Gupta and I had applied for MNP for my vodafone prepaid number [protected] on 9th Feb 2013 due to call rates plans etc. and after that i received a call from Vodafone customer care (Executive Details: Deepa , [protected] and [protected]) on 14th and 15th Feb 2012 asking me the reason for MNP and then she offered me a scheme on Postpaid plan ( Rs.200+service tax, 600 minutes local+STD and 300 SMS local+STD) then i opted for the scheme and agreed to convert my prepaid to postpaid scheme in vodafone.
Finally when my postpaid number was activated today on 19th Feb 2013 then i found my plan was not as per Deepa (Customer care executive) explained me. My plan was only 300 minutes local +STD and 300 SMS local+STD . Then i called up in customer care and they said that this is your actual plan and u have to stay at-least up-to 90 days in postpaid plan.
So i am feeling very aggrieved here due to fraudulent scheme by Vodafone customer care executives. Actually this is not the right way to retain a customers. There must be some legal and strict action against such type of employees who misleads a customers just for their own targets.