[Resolved] Vodafone — frequent deductions from balance

Ritu Meena

from Delhi, Delhi

Address:

South Delhi, Delhi

I, RITU MEENA is a user of Vodafone services. I been noticing that there are frequent deductions from my number. There is no information available regarding these deductions on the customer care number i.e, 111. My balance gets in negative as low as - 29 rupees each time. However, I have not subscribed any of your scheme. I have monthly data plan activated and even free messages, so I don’t think it’s because of my usages. Therefore, I request you to kindly provide me with the detailed information about these deductions or refund my deductions. Otherwise forcibly I will stop your sim service and will go for other company’s sim.
Hope for your co-operation.

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Complaint marked as Resolved

I was able to get proper assistance after I raised a complaint here and issues with respect to the information regarding deductions were explained by Vodafone.

Verified Support

Oct 26, 2012

Vodafone India Customer Care's response Hello Ritu Meena,

Thank you for speaking with our executive. We are happy that we were able to assist you.

Regards,
Vodafone Customer Care, Delhi & NCR.