[Resolved]  Vodafone — Auto change of Tariff Plan

Address:

Ghaziabad, Uttar Pradesh

My wife is using a vodafone connection for 2 years. Tariff plan she opted for was life time plan. Last year it automatically got changed to corporate plan after a long hassle we could able to change the same to existing Life time plan. Few days back we were surprised to listen that tariff plan of her connection has again got changed to Corporate plan. when contacted vodafone they said that your plan has been changed by your RM while she is a house wife and never worked for any organisation. Could not understand how vodafone can allow any corporate to change her plan without informing her. More over how can vodafone provide access of her account to any other person without her consent. I am seriously fedup with thier response. After giving calls 3-4 times to customer care, visiting vodafone store and sending e-mail to them could not get satisfactory answer from them. Please suggest me how can I take it further to consumer court. Thank you.