Vodafone — regarding billing amount

Address:

Gurgaon, Haryana

i have post connection of vodafone. I wanted to get in converted into prepaid connnection so i went to the vodafone mobile store at JMD Mall Gurgaon( near SAHARA MALL) on 26th feb 2011. I met one of the executives sitting there. He suggested me that not to get it converted into prepaid. rather he gave me some schemes on the local and national sms and std calls. i agreed. i didn get my number converted into prepaid. that executive told me that the sms scheme and call rate scheme will be activated on my phn with in 72 hours. so i was a bit relaxed thinking that my phone bill will not exceed my budget nw. but even after 72 hours when i did not get any confirmation of service activation from the service providers then i called up at the customer care. they told me that the services will be activated in next billing cycle. my phone billing cycle is 20th to 20th of each month. i requested them to please get it activated and told them about the conversation held at the JMD Mall Moblie store also. They told me that the request has been forwarded to head office. MY phone bill is just due the msgs only. because i am in a habbit of messaging to my friends. now when i got the scheme of 5 paise per sms whether it be local or std then i kept sending msgs thinking that i have the scheme activated on my phone. but after few days when i called up again at the customer care then they again told me the same thing that the scheme will be activated in next billing cycle. i.e from 20th march 2011. Nw my question is that when that executive whom i met in the mobile store at JMD mall gurgaon, knew that the scheme will be activated in next billing cycle, why did he told me that it will be activated in maximum of 72 hrs. now my phone bill is 4300 ruppees. Had he told me that the scheme will be activated in next billing cycle, i would have got it converted in to prepaid that day only. My complaint is simple that i want full compensation on my phone bill. i want all the sms should be charged 5 paise per sms instead of 1 rupee (local) and 1.50 rupee (std) per sms. the service request number given by the executive at the mobile store is [protected]