[Resolved]  Vodafone — Incorrect Bills for several months

Address:

Gurgaon, Haryana

Hi

It is a long story starting around a year back. I will try to keep it short. I have a mobile connection with Vodafone for last 2.5 years. The number is [protected]. I also have 2 other numbers from the company.

In May, 2010 VMC service was activated on my mobile although I had never requested. After seeing Rs 250+ taxes in my bill I tried to disconnect the service. I raised multiple requests with the company to de-activate the request but it took around 4-5 months for them to de-activate it and I landed up in paying the company around Rs. 1500 for a sevice which I had never requested.

In Nov, 2010 I requested vodafone live of Rs.49 which the company happily activated but didn't bother to confirm if my handset is supported by the service or not. When I came to know by their support team that I would never be able to use this service on my phone I asked them to de-activate. Although their system shows that they have a request for de-activating the service. It took months to de-activate the request. Again I landed up in paying the hundreds of bucks to the company. I have called up the customer care, wrote emails, and visited the vodafone store many times. I also tried to contact Mr.Nishesh Oberoi ([protected]) who is the Relationship manager for my company (RBS). But he chose not to help at all.

I want the company settle all my balance and free me so that I can move on to a different company. Now, I don't to pay any extra single penny to the company. I have already paid them so much extra just to avoid all the trouble.


Thanks
Shashank
[protected]