[Resolved] Vodafone — GPRS uses charge in billing not as per plan | |||
Please go through the attached details and continue mail received from Vodafone. Actually We have send the request to change my earlier plan DLF CUG 249 to DLF CUG 99 as per attached details and trail mail. It was activated on 03.08.2011 as per confirmation mail received from Vodafone (attached). In DLF CUG 99 plan the uses of Vodafone mobile connect is Rs. 199/ for unlimited usage. But at the time of billing Vodafone has charged the GPRS uses as per our old plan DLF CUG 249. Also on my request vodafone peoples have told this charge o[censored]nlimited uses @ Rs 199/ will be activated on 03.09.11. We have send the attached details of confirmation date of plan change then vodafone peoples have told that VMC was not activated. If you go through no where it was mention to activation of VMC. I have confirmed by other office college they have not send any seperate request for activation of VMC. Now further you have reply me repeated answer but no conclusion. I don’t know why you people are manipulating the same things. I am sending continue mail about this issue and I need proper justification not repeated answer. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
[protected]-PATHETIC SERVICES
1) CALLER TUNE FACILITY - which was never asked for by me and was mysteriously activated on my line. futhermore on calling on 111 for disconnection of the facility -various explainations were given...
2) ASTRO PACK- this too mysteriously began...and I have never availed of any updates.
I have still not received any explanation in writing as to why they cannot credit my account for the services I never requested for, inspite of me providing proof and hardcopies of the bills at their gallery(Hyper city), The complete case has been explained and documented in your system and it is very clear that your customer service team has handled the case very badly.
The customer service also have mentioned that this case is genuine and the charges needed to be reversed but till date the customer service is disconnecting the line and reconnecting the line at their own whims and fancies and are expecting me to pay for services not utilised by me.
Customers should be careful as Vodafone themselves disconnect the line and then reconnect and charge reconnection charges which should not be paid as in my case all dues which were payable by me were paid timely.
The HAPPY TO HELP slogan is the biggest JOKE as it seems you have people who cannot see the right from wrong.
1) CALLER TUNE FACILITY - which was never asked for by me and was mysteriously activated on my line. futhermore on calling on 111 for disconnection of the facility -various explainations were given...
2) ASTRO PACK- this too mysteriously began...and I have never availed of any updates.
I have still not received any explanation in writing as to why they cannot credit my account for the services I never requested for, inspite of me providing proof and hardcopies of the bills at their gallery(Hyper city), The complete case has been explained and documented in your system and it is very clear that your customer service team has handled the case very badly.
The customer service also have mentioned that this case is genuine and the charges needed to be reversed but till date the customer service is disconnecting the line and reconnecting the line at their own whims and fancies and are expecting me to pay for services not utilised by me.
Customers should be careful as Vodafone themselves disconnect the line and then reconnect and charge reconnection charges which should not be paid as in my case all dues which were payable by me were paid timely.
The HAPPY TO HELP slogan is the biggest JOKE as it seems you have people who cannot see the right from wrong.
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Vodafone — Bill is not charged as per plan
Hello,I have taken Talk Roam plan 299 with addition of talk vodafone @ rs 1, and i was told in that plan that i will charged Rs 1 on my call where ever i am. on my all national call
but when i received my bill i found that i have been charged as normal roaming tarrif... and i was fooled by the company by giving me normal plan in the name of talk roam plan
after paying Rs 300 for this plan i am not getting any other benefit also