Hi,
My Vodafone number i.e. [protected], I've been using this number since Feb 2008. I purchased it from Matrix as a corporate connection; A couple of months back I got a call from Vodafone Customer Care that they do not have my documents and I need go to a vodafone store and submit them. I asked for the reason that why did they realize that after 4 years and why they do not talk to Matrix, they never gave me an explanation. Two days later I got a letter from Matrix that their tie up with Vodafone has been broken and I could understand the whole story. I called up their customer care again and requested to send someone to collect the documents due to a busy schedule and some medical emergency with my wife. Instead of sending someone they started an announcement on my number which was alomost a minute long that I had to hear before any call.
Then they closed my services last Friday February 17 2012 when I was on roaming without any prior notification because I was so sure after so much of harassment that I would not continue with Vodafone and shall port my number to some other network; Once reaching my home location back on Feb 19th, I called up their customer care and talked to Rajesh, their customer care executive and Sanjeev, their client retention executive. After discussing they are not even ready to apologize for the inconvenience they have caused to me after using their number for almost 4 years and with an average monthly billing of over 3000 INR.
Kindly take necessary action and advise how can I get my number ported as they have closed my outgoing services.
Thank You.
Best Regards
Pratikshit Acharya
[protected]@gmail.com
[protected] Was this information helpful? | 
- Sending an apology
- Getting my Services Activated
- Sending Someone to collect my documents
Though I said that I've been keeping busy due to many personal & professional affairs in last couple of months, I would myself try to get the documents deposited and would not mind using same number and Vodafone services if the first two tasks are done asap. I don't want to let you guys feel down but just to make sure you realize the importance of someone's four years old phone number and that you shouldn't play around with services like what happened for your own interest and benefits.
I'm sure your tie up with Matrix was broken in company's interest and not mine so I should not be bothered for decisions your company makes.
Thanks!