[Resolved] Vodafone — improper information and slow and improper response

Ankit Gupta

from Ahmedabad, Gujarat

Address:

Thane, Maharashtra

Hi,

My name is ankit and vodafone number is [protected]. I had mailed customer care for the internet plans for my number. After 3 days I got a reply that the service will be activated soon. Its today after more than one week when I called up customer care, I am informed that voicemail service is activated on my number which I hadn't asked for. When I ask the customer care the guy kept on saying "let me check in my system", then replying "in my system its showing dis plan, for that you have to mail customer care again". Why should I mail again because Voda
fone replies after 3 days. What kind of customer service is this.

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Jan 2, 2017

Complaint marked as Resolved

Verified Support

May 08, 2012

Vodafone India Customer Care's response Hello Ankit,

Thanks for writing to us. Please note that the GPRS @49 service is active on your number since 27/04/12 and the voicemail service is active since 29/10/12. However, you are not charged any rentals towards the same. Please send an sms CAN VMS to 111 to deactivate the mentioned data service.

Kind Regards,
Vodafone Customer Care, Mumbai