[Resolved]  Vodafone.in — data allowance checking

Address:

Ernakulam, Kerala

Sir
My name is Dirar and I am a ported (from airtel) Vodafone customer in Kerala and my cell phone number is [protected]. My grievance is that the internet data allowance (balance) checking code (*111*6#) provided by Vodafone does not work on my sim .I have tried changing phones to check to see if there is anything wrong with my cell phone (GalaxyY gt S 5360) only to find that the problem lies in the sim and not in modems.

Sir, in order to make my grievance clearer to you, let me explain what a Vodafone customer is instructed to do to check internet data allowance (balance):

Dial *111*6#

Then a window comes on with two options:
1. Active Data Plans
2. Usage Allowance (ie: balance)

And when I go for option ‘2’ I get this invariable message

‘We are unable to process your request. We regret the inconvenience caused to you’

Sir, I am a regular internet user, and after every session I have to check my internet data balance so that my call balance is not accidentally sacrificed.

Sir, I have been calling 198 of the Vodafone customer care for over a month now, and every time I am put through, I get the empty assurances that ‘my problem will be resolved in 48 working hours or I will be contacted to learn more about my problem or my number has been escalated’ (‘forwarded’ but to ‘whom?’ and ‘where?’)

Sir , I humbly request you to get my grievance redressed as early as possible
Yours Faithfully
Regards
Dirar