[Resolved]  Vodafone — Inactive number for 10 days

Address:

Gurgaon, Haryana

Please read if you are planning to buy any kind of mobile (Voice /data) services from vodafone india. If you buy mistakenly, do not expect any service from customer care, nodal officer and appellate authority:

Please read the detailed story to know how vodafone people put every effort carefully to harass its customers. I think they should change their slogan to happy to harass from happy to help.:

I had taken a 3g connection [protected] from vodafone (In gurgaon) in january 2012 with 3 month advance rental plan in rs. 1950 which got activated on 28th january. As i did not like the performance, i sent communication to customer care on 9th april that i do not want to extend the services and requested them to stop the services at the end of three months of my package for which i had paid advance rent. They advised me to go to vodafone store for any disconnection request.

I went to vodafone mini store on 24th april from where i had bought the connection. The address was also included in the list of stores sent by vodafone care. They advised me to go to another store for disconnection request.

On the very next day, i went to that store (I. E. On 25th april). They said i would have to bring the id proof and residence proof for the disconnection request. I again went to the store on 26th april 12 with the documents, i was surprised and shocked to know that i was required to shell out about rs. 950 to get the connection stopped. When i questioned them, i was told that my billing cycle has been changed from 22nd to 21st and new bill has been generated. I asked them that i have already paid for three months in advance and the rental should be valid until 27th april on pro rata basis even if the cycle has been changed.in turn, they said they can not do anything as the bill has been generated and i have no choice than to pay that bill.

I did not pay and wrote to the vodafone nodal for stopping of services and dispute in the bill. A nodal officer called me up and we mutually agreed upon for the final bill of about rs. 250. Though that amount was also not valid, to get rid of that i agreed to pay. As i had bad experience with the stores and i was unable to pay online as it was showing invalid number, i requested them to collect the cheque from me. No one came to me despite of my followups and i also forgot to pay those 250.00 rupees.

Story did not end there:
After about a year on 28th march 2013, one of my other vfone postpaid connection stopped working all of a sudden. As i am very punctual in paying the bills and moreover i had been paying the bills in advance and my last bill was rs. 87 in negative. When i spoke to customer care, they told me that i have not cleared the dues of rs. 950 (Instead of rs. 250) on another no. [protected] in april 2012. Thats why the services have been barred. They gave me a no. To speak someone for the issue but despite of my repeated attempts, i could not either connect to that no. Or the person did not pick. I wrote to nodal care, sent follow up emails and requested them to collect the cheque of valid amount. Then wrote to appellate, and follow up email, no one responded. There is always a auto reply with in 5 mins. Of any email but no one actually responds. My connection is now dead for more than 10 days and the people responsible are not replying at all.

I am sharing this as a web feedback on vodafone for everyone to know how vodafone deals with its customers. If anyone still has any courage to buy connection from vf, will atleast be prepared for the level of services in the future.

Thanks.
Arvind