[Resolved] Vodafone — Incorrect bill and harassment | |||
I am being harreshed by Vodaphone for the number[protected] I purchased this number, however, was provided with an incorrect information, hence didn't use it. They within a week generated a bill of 444 and wants me to pay it before closing the number. I never opted for any plan and they activated a plan by their choice. That too without completing the verification. If necessary I can send the entire email conversation with them regarding the same. Below is the summary of my conversation with Vodaphone care---- Called at [protected] Nidhi- no amount to be paid as the plan is not activated. Later she said your billing cycle is 1st aprail. She was not sure of the details, I asked for the superviosr. She said me to wait n would transfer the call, after waiting for around 3 minutes call got disconnected. Called again at [protected] waited in the queue for 6 minutes Prabhjot Singh picked the phone He said to transfer the call to a supervisor waited again for around 10 Gaurav Sharma Supervisor He sent an eamail to update my email and promised it would be updated in 6hours. He also noted down my probelm with the number [protected]. According to him the problem should be resolved, as the plan was activated without my concern and it should be not generated. Service number[protected]. On 3/5/2013 Nidhi took the call She said that the email is not updated. She confirmed that I was promissed that it would be updated in 6 hourse. Again talked with Gaurav Sharma According to him the revert he got back from the team where he has esclated my case was nothing. He didn't say anything about it. He however, now said that today it would be updated before 6 PM. Service number[protected] On 5/3/2013 Called at 111 at 11:55 PM. Talked with Monu Yadav. He filed a compaint to close the number. Service number[protected] According to hom the verification is still pending, so bill should not have been generated. I knowingly did't complete the verification, as was provided incorrect information. Though amount seems to be a nominal one, however I can't explain the mental agony/harreshment I went through n still going. Hence writing at 12:12 am. Wants to fill it before I go to bed. Thank you for all your help. On Sunday May 5 I visited the vodafone store at south ex, the same guy who sold me the number with fake promises, said in order to close this number, I would have to pay the bill. He however said disgusting for the companies services. I did wite to the nodal officer and appellete officer, however no response from them. Please help me to sortout this problem, I would be highly thankful to you. Rajesh Kumar Was this information helpful? | |||
Dec 16, 2016 Complaint marked as Resolved Verified Support May 11, 2013 Vodafone India Customer Care's response Hello Rajesh, We weren't able to reach you on both your numbers. Please share an alternate contact number with us at http://tinyurl.com/79emtab also let us know a convenient time between 9AM to 6PM to reach you. Regards, Vodafone Customer Care, Delhi & NCR | |||
 5 Comments | |||
Comments
Hi please call me between 5:45 to 6 pm Monday to Friday or after 4 pm on Saturday or before 11:30 on Monday.
Hi please call me after 5:40 pm or on saturday after 4 pm.
Please try to sort it out as soon possible.
Please try to sort it out as soon possible.
this is their latest statement
Dear Mr. Kumar,
Thank you for your email dated 10/05/2013 regarding the services for your mobile numbers.
We would like to confirm you that, as per our records, your Vodafone account [protected] verified negatively on dated 6th May 2013 and the services of your Vodafone account is barred.
We would also like to inform you that your Vodafone account will deactivate automatically within 8 working days from the date of negative verification
If this is negative verification and barred, why they want me to pay the bill specially if the verification was never done and i was lied by them.
Incorrect bill and harassment
I am being harreshed by Vodaphone for the number[protected]
I purchased this number, however, was provided with an incorrect information, hence didn't use it. They within a week
generated a bill of 444 and wants me to pay it before closing the number. I never opted for any plan and they activated a plan by their choice. That too without completing the verification.
If
necessary I can send the entire email conversation with them regarding the same. Below is the summary of my conversation with Vodaphone care----
Called at [protected]
Nidhi- no
amount to be paid as the plan is not activated.
Later she said your billing cycle is 1st aprail.
She was not sure of the details, I asked for the superviosr. She said me to wait n would transfer the
call, after waiting for around 3 minutes call got disconnected.
Called again at [protected] waited in the queue for 6 minutes
Prabhjot Singh picked the phone
He said to transfer the call to a
supervisor waited again for around 10
Gaurav Sharma
Supervisor
He sent an eamail to update my email and promised it would be updated in 6hours.
He also noted down my probelm with the
number[protected] .
According to him the problem should be resolved, as the plan was activated without my concern and it should be not generated.
Service number[protected].
On
3/5/2013
Nidhi took the call
She said that the email is not updated.
She confirmed that I was promissed that it would be updated in 6 hourse.
Again talked with Gaurav Sharma
According to
him the revert he got back from the team where he has esclated my case was nothing. He didn't say anything about it.
He however, now said that today it would be updated before 6 PM.
Service number[protected]
On 5/3/2013
Called at 111 at 11:55 PM.
Talked with Monu Yadav.
He filed a compaint to close the number.
Service number[protected]
According to hom the
verification is still pending, so bill should not have been generated.
I knowingly did't complete the verification, as was provided incorrect information.
Though amount seems to be a nominal
one, however I can't explain the mental agony/harreshment I went through n still going. Hence writing at 12:12 am. Wants to fill it before I go to bed.
Thank you for all your help.
On Sunday May 5 I visited the vodafone store at south ex, the same guy who sold me the number with fake promises, said in order to close this number, I would have to pay the bill. He
however said disgusting for the companies services. I did wite to the nodal officer and appellete officer, however no response from them.
Please help me to sortout this problem, I would be highly thankful to you.
Rajesh Kumar
Dear Mr. Kumar,
Thank you for your email dated 10/05/2013 regarding the services for your mobile numbers.
We would like to confirm you that, as per our records, your Vodafone account [protected] verified negatively on dated 6th May 2013 and the services of your Vodafone account is barred.
We would also like to inform you that your Vodafone account will deactivate automatically within 8 working days from the date of negative verification
If this is negative verification and barred, why they want me to pay the bill specially if the verification was never done and i was lied by them.
Incorrect bill and harassment
I am being harreshed by Vodaphone for the number[protected]
I purchased this number, however, was provided with an incorrect information, hence didn't use it. They within a week
generated a bill of 444 and wants me to pay it before closing the number. I never opted for any plan and they activated a plan by their choice. That too without completing the verification.
If
necessary I can send the entire email conversation with them regarding the same. Below is the summary of my conversation with Vodaphone care----
Called at [protected]
Nidhi- no
amount to be paid as the plan is not activated.
Later she said your billing cycle is 1st aprail.
She was not sure of the details, I asked for the superviosr. She said me to wait n would transfer the
call, after waiting for around 3 minutes call got disconnected.
Called again at [protected] waited in the queue for 6 minutes
Prabhjot Singh picked the phone
He said to transfer the call to a
supervisor waited again for around 10
Gaurav Sharma
Supervisor
He sent an eamail to update my email and promised it would be updated in 6hours.
He also noted down my probelm with the
number[protected] .
According to him the problem should be resolved, as the plan was activated without my concern and it should be not generated.
Service number[protected].
On
3/5/2013
Nidhi took the call
She said that the email is not updated.
She confirmed that I was promissed that it would be updated in 6 hourse.
Again talked with Gaurav Sharma
According to
him the revert he got back from the team where he has esclated my case was nothing. He didn't say anything about it.
He however, now said that today it would be updated before 6 PM.
Service number[protected]
On 5/3/2013
Called at 111 at 11:55 PM.
Talked with Monu Yadav.
He filed a compaint to close the number.
Service number[protected]
According to hom the
verification is still pending, so bill should not have been generated.
I knowingly did't complete the verification, as was provided incorrect information.
Though amount seems to be a nominal
one, however I can't explain the mental agony/harreshment I went through n still going. Hence writing at 12:12 am. Wants to fill it before I go to bed.
Thank you for all your help.
On Sunday May 5 I visited the vodafone store at south ex, the same guy who sold me the number with fake promises, said in order to close this number, I would have to pay the bill. He
however said disgusting for the companies services. I did wite to the nodal officer and appellete officer, however no response from them.
Please help me to sortout this problem, I would be highly thankful to you.
Rajesh Kumar
If you really wish to sortout it at your end call me at[protected] after 5:30 PM or on Saturday sunday after 4 PM.
Else I have also written to TRI and would make a new complaint.
Else I have also written to TRI and would make a new complaint.
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Vodafone — harassment by supervisor
sir i am vineet kumar i am very depressed about vodafone my no outgoing is barred my varification is successfull on 20/1/12 vodafone executive come to my home and complete my varification but my varification status of vodafone computers show on 16 december my latest status not updated yet varification agency name is hi tech and varification executive name is chandan. pls solved my problem urgent.regards
vineet kumar
voda no-[protected].
alt no-[protected].
ph-[protected].