[Resolved] Vodafone India / 3G USB Stick — false information to sell 3g USB stick | |||
3g USB Stick Wrong information I was sold Vodafone 3G USB dongle on Feb - 2011 for Rs 1500/- at vodafone vashi store. I was told that the unlimited usage plan of Rs 599 will work on 2G as well as 3G network. When I questioned that how I would get 3g speed at this much cost, I was again told that as you are existing customer. when 3g broadband would be launched I would get the same speed on existing plan and I would not require to change plan. Every time I use to call up I was told the same thing and now when I approached Vodafone customer care I found out that this plan is applicable only on 2G network and the charges will be different for 3G network. I was shocked to know that I was fooled to believe that I could use this plan for both 2G and 3G network. I requested them to take back USB dongle and refund me the money. I was advised by Vodafone care executive to go to Vodafone Care Centre for refund. When I approached Vodafone care centre they refused to take back. I again called Vodafone care and they said it can’t be returned. This is a case of Misstatements of facts and incomplete information given to me and inducing me to buy the USB 3G dongle. Again on 17’Th of April I went to Vodafone store Vashi and spoke with the manager over there. She said that as you are existing customer you would be able to use 3g speed at plan of Rs 599. (Even she was under same impression. The same thing was told to me by Vodafone Chembur store) Then just to confirm she called up somewhere and then said, sorry you will have to go for the new 3g plan. I asked her why I was given wrong information; she said that even we were not aware of these things at that time (Feb 2011 to 17 April 2011) Even at your site http://www.vodafone.in/internet/pages/3gusbstick_mum.aspx?cid=mum The plans are given and you have not mentioned that these plans are for 2g network. The same is printed on your 3g usb stick broachers. I am really shocked after getting such false information from Vodafone. I am using Vodafone since last 8 years. We have 8 Vodafone connections in my family. I never expected all these marketing strategies from Vodafone. My 3g USB Stick Number - [protected] My contact Number - [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Hi,
I have already visited Vodafone Vashi store.
They said that you can not get the refund for the USB stick.
Also I have sent mail on vodafonecare.[protected]@vodafone.com on 20-Apr-2011
and still waiting for the reply.
Sincerely speaking I had got worst response of my life from Vodafone Vashi store. They just laugh when you tell them your concern.
I have already visited Vodafone Vashi store.
They said that you can not get the refund for the USB stick.
Also I have sent mail on vodafonecare.[protected]@vodafone.com on 20-Apr-2011
and still waiting for the reply.
Sincerely speaking I had got worst response of my life from Vodafone Vashi store. They just laugh when you tell them your concern.
I wanted to buy a 3G USB stick and looked at the several options available in the market until 12th March, when I walked into the Vodafone gallery at Wakdewadi, Pune. I spoke to an executive named Vipul and asked him about the Vodafone 3G USB stick and plans thereon. He explained that the USB stick costs Rs. 1500 also showed me a data enrollment form which mentioned a few plans. One of them was an unlimited plan with the cost being Rs 599 every month. Vipul explained I could surf 3G unlimited for Rs 599. I told him that I was a bit surprised as all the other operators offered 1GB at Rs 650 and this was a really exciting plan. I asked him many times if he was sure that I will get 3G speed and that too unlimited for the said amount. He replied with a big YES.I had also visited two more vodafone stores in pune where I got the same information. I had read all the terms and conditions on the data enrollment form where they not mentioned any it is GPRS plan or 3G Plan or any speed regarding internet speed.
The USB stick worked fine and gave 3G speed till 10th april. However, after the 10th of April, the I was able to get only a normal GPRS signal. I called up customer support and they told me that my 3G account has been deactivated. I was not given a reason why this happened. I walked into the Vodafone gallery again the next day and lodged a complaint. I was told that I cannot get 3G speed as I had signed up for a normal 2G plan which would give me unlimited internet at Rs 599. I asked why I had been promised 3G unlimited for Rs599.Vipul did a complete U-turn and said that he had never promised me anything. He had no explanation for that.
I called vodafone customer care several times but they never responded to my complaint. Every time called up them, they told me that my mobile was switched off so they were not able to contact me.
I was really frustrated with vodafone services.So I lastly lodge the complaint againt the vodafone Essar in the consumer court on 12th of may.
Now i have sufficent evidence and proof to go against vodafone but i need all you guys to provide me more evidence to hit vodafone really hard.So i can win the case and vodafone will never think to play such kind of frauds.
U can send me a scan or picture of your complaint on a simple plaine paper sheet written and signed by you along with the necessary documents on my e-mail id. Your complaint must contain
1)Data card number 2)your mobile number 3)Email-id
My details:
Email id-: singh.[protected]@gmail.com
mobile no-: [protected]
data card no-: [protected]
The USB stick worked fine and gave 3G speed till 10th april. However, after the 10th of April, the I was able to get only a normal GPRS signal. I called up customer support and they told me that my 3G account has been deactivated. I was not given a reason why this happened. I walked into the Vodafone gallery again the next day and lodged a complaint. I was told that I cannot get 3G speed as I had signed up for a normal 2G plan which would give me unlimited internet at Rs 599. I asked why I had been promised 3G unlimited for Rs599.Vipul did a complete U-turn and said that he had never promised me anything. He had no explanation for that.
I called vodafone customer care several times but they never responded to my complaint. Every time called up them, they told me that my mobile was switched off so they were not able to contact me.
I was really frustrated with vodafone services.So I lastly lodge the complaint againt the vodafone Essar in the consumer court on 12th of may.
Now i have sufficent evidence and proof to go against vodafone but i need all you guys to provide me more evidence to hit vodafone really hard.So i can win the case and vodafone will never think to play such kind of frauds.
U can send me a scan or picture of your complaint on a simple plaine paper sheet written and signed by you along with the necessary documents on my e-mail id. Your complaint must contain
1)Data card number 2)your mobile number 3)Email-id
My details:
Email id-: singh.[protected]@gmail.com
mobile no-: [protected]
data card no-: [protected]
We are a factory of 3.5G HSDPA/HSUPA/EVDO USB Modem, module &3G router with high quality and competitive price. OEM&ODM are supplied, User interface/packing/logo brand can be customized. Hope to cooperate with you!
Best wishes,
June
Foreign trade clerk
Shenzhen Crius Communication Equipment Co., Ltd.
Professional 3g hsupa/hsdpa/evdo usb modem manufacturer
Fty Add.: 3th floor, 6th Building, Yusheng Industrial Park, Xixiang street, Baoan District, Shenzhen(post code:518101), China
Mobile:[protected], Tel:[protected]ext.602), Fax:[protected]
Email: june09.[protected]@gmail.com, MSN: June09.[protected]@hotmail.com, Skype: June50759 QQ:[protected]
Website: www.lonsai.com
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Best wishes,
June
Foreign trade clerk
Shenzhen Crius Communication Equipment Co., Ltd.
Professional 3g hsupa/hsdpa/evdo usb modem manufacturer
Fty Add.: 3th floor, 6th Building, Yusheng Industrial Park, Xixiang street, Baoan District, Shenzhen(post code:518101), China
Mobile:[protected], Tel:[protected]ext.602), Fax:[protected]
Email: june09.[protected]@gmail.com, MSN: June09.[protected]@hotmail.com, Skype: June50759 QQ:[protected]
Website: www.lonsai.com
===========================================================
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