Vodafone India — surfing net with 98 GPRS Promo BUT Balance became Rs. -391.70 "vodafoneindia "

Address:

Bankura, West Bengal

I'm a customer of Vodafone, Animesh Sarkar, with the phone number +91-[protected] and I have a Plan with GPRS 98. I got a message for end date of validity on 21th August.

But after 9:30 when I was surfing net, my Balance became Rs. -391.70 – which means I was charged for surfing net even after I had not been finished with my validity. But as per promo message from your side I knew my GPRS was active till 11:59 p.m, as it had said the new validity will have to be done from “tomorrow”, which by common logic means that from 00:00 a,m, of the next day.

I had called customer care several times and in the end, the solution they told me was that my validation had end at 9:15 p.m because previous month I had recharged at 9:15 p.m.

I still have the message that "Dear Customer, your vf live +VMC pack of rs 98 will expire tomorrow" saved on my cell. It does not mention the time or whatever and I have no information at your website about the expiring of promo. There was no mention of such time-bound periods for validity, only dates were mentioned.