[Resolved]  Vodafone, India — New Additional Connection in Family Plan & Poor Vodafone Services

Date: Thu, 24 Jan 2008 07:25:18 +0000 (GMT)
From: Raj Pradhan <[protected]@yahoo.co.in>
Subject: Additional no. in my family group New Number:[protected]
To: [protected]@Vodafone.com


Sir,

My number is [protected]. I have applied for additional number in my family group for which I have already paid the necessary charges more than 8-10 days before. I have received the sim card for this new no. [protected] in last week on 17th Jan. Varification is also completed.

Surprisingly, even after repeated follow-up this number is not yet activeted. every time I called, I got just different commitments.

I have also not received any clarification on my complaint no.[protected] yet.

Well Really It's Surprising when you know what the problem is and you are are able to rectifiy it within few minutes but your so called administrator (!) takes so much days to fix a simple activation problem and not resolved still.

Can some one at Vodafone if at all bothered for client difficulties look into this matter on priority and confirm me back with proper justifying explaination for this delay. I want to know is their any responsible person from VODAFONE reading this.

You are also requested to clearly inform me final commited period by which you will able to activate this new number to enable me to take suitable decesion without any further delay.

Let me also put on record that I have applied for this number through your Mr.Jayesh Cell Phone No.[protected], who is not responding to my repeated calls made to him for nderstanding the status of activation of this new number.

I am fed up with your pathetic service and such extremely inefficient complaint resolution.

I look forward to your reply and a resolution to my problem and will wait until 25th January 2008, 10.00 AM, before seeking help from a consumer protection agency or the Better Business Bureau.

Please contact me at the below address or by phone at below provided mobile.

Regards,
Rajesh Pradhan
Mobile No. [protected]
C-33, Shreeniwas society,
Near Vijaya Bank,
Manpada Road,
Dombivli (East) - 421 201.