Vodafone India Pvt Ltd. — Incorrect bill generated

Address:

Karnataka

Dear Sir/Madam,

This is to bring to your notice that the bill generated for Mobile no. [protected] Karnataka circle is incorrect. I have activated service VF Mobile connect for the month of October 2011. My credit limit was Rs 800 at that time. Within 10 days o[censored]sage of that service; I received a SMS and email from Vodafone that my unbilled usage is 752/- and need to be paid it to enjoy uninterrupted service. I paid the amount immediately without any delay. After the end of my billing period I again received a email (no SMS this time) that my credit limit is 900/- and unbilled usage is 1519/- . I was completely shocked!

Here I have the following concerns:
1. Why dint Vodafone sent me a SMS second time when I crossed the credit limit.
2. Why did Vodafone allowed to generate such hefty amount?

I send much email to corporate care regarding the same, but customer care people said since the number was active under “3G plan” ; SMS/ Email was not sent when credit limit crossed!
How can you justify such a statement?
At one point of time they Vodafone can sent an Email for credit limit crossing and at another time they can't!

Moreover the data usage shown on the bill was completely incorrect. I did monitor my usage using software and it was around 732 MB as against 1079.443359 MB depicted in the bill.

I was reluctant to pay the bill; so raised my concern to customer care people. The number was deactivated by Vodafone by the end of my October month billing cycle. Yet, they generated another bill for the month of November for Rs 1965/-

By time I was in conversation with the customer care people for my bill re-verification, I started receiving some reminder from Vodafone that my outstanding balance is 1865.12/-.
I have appealed many times for the waiver for the extra amount charged; but the customer care people kept on telling the charges are valid.
When I initially had a conversation with them they accepted their mistake mail reference [REF :[protected]] but once I appealed for the waiver they never accepted the same.

I am a law binding Indian citizen who has completely lost hope in Vodafone.

Regards,
Rohan