[Resolved] Vodafone — Internet Billing

utkarsh_parekh

from Bengaluru, Karnataka

Address:

Ahmedabad, Gujarat

Dear Sir

My No is [protected] & Mumbai No is [protected]

On 21/06/2012, I bought a smartphone (HTC Wildfire), The GPRS has automatically got activated.

On 07/07/2012, I have engaged a plan of Rs.199 for broadband services, My bill shows GPRS charges of Rs.2556/ which is arbitary, when I have enabled the Broadband services from 21/06/2012 till 07/07/2012. I am informed that I am charged 10 ps per KB

I am informed that my phone applications must have latched on internet and has got automatically enabled.

I have requested reversal of partial amount with no positive response vodaphone

Request refund of Rs.2000/ since I am their customer since 2008 in Gujarat 7 mumbai No is active since 2000.

I have always prepaid my Bill and is normally in credit balance

Request refund of Rs.2000

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Dec 5, 2016

Complaint marked as Resolved

Verified Support

Aug 03, 2012

Vodafone India Customer Care's response Hello Utkarsh,

We are unable to reach you on your number. Kindly let us know a convenient time to contact you. Also, please let us know where you have given a request for the activation of GPRS 199 plan as it is not active on your number.

Regards,
Vodafone Customer Care, Mumbai.