[Resolved] Vodafone — Irresponsible Service | |||
TO WHOMSOEVER IT MAY CONCERN I am a vodafone customer and my phone number is [protected]. This is to bring to your kind notice that, I wanted to change my vodafone postpaid connection to prepaid connection. So, I approached the vodafone store at Mahipalpur. Every time I approached them they started postponing my complaint by saying that I have to come on my billing date and when I used to go on my billing date they used to say that the prepaid sim cards are out of stock, the server is down etc. This went for almost 4 months and finally somehow my postpaid connection was converted to prepaid on 28th March 2012 and I was told by the vodafone store employees that my mobile will be activated after 24 hours and it hasant been done yet. When I called up to the vodafone customer care on 30th March 2012 they said that there is no such request for sim migration on my mobile number and i need to contact the store. How many times should I roam around the store?? All my bank accounts are held up. I cant make any NEFT transactions without mobile. This is not the way to provide service. When will the request be processed when my mobile will be activated?? Also, the most important thing is most of all the vodafone store employees dont respect their customers. I dont know about other stores but the behaviour of the vodafone store staff at Mahipalpur, New Delhi isnt good. Their attitude towards customers isnt good. May someone please take some action on this issue. With Regards Praful Edupuganti [protected], [protected] Was this information helpful? | |||
Dec 10, 2016 Complaint marked as Resolved Verified Support Nov 12, 2011 Vodafone India Customer Care's response Hi Sivaramakrishna, Thanks for writing in. Please note that 3G is active on the number, hence you have been charged for browsing. Kindly email us at vodafonecare.[protected]@vodafone.com for any further assistance or you can also register complaints on our toll free number 198. Regards, Vodafone Customer Care, Andhra Pradesh Verified Support Mar 30, 2012 Vodafone India Customer Care's response Hello Praful, Thanks for writing to us. We tried calling you on the given alternate number but were unable to get through. Please share a convenient time for us to address your concern better. You can also write to us at vodafonecare.[protected]@vodafone.com or can call us on 198 for any further assistance. Regards, Vodafone Customer Care | |||
 2 Comments | |||
Comments
As directed by your employee via vodafone customer care I went to the vodafone store at Mahupalpur and enquired about the status on 30.03.2012 and they said that due to some technical difficulties the server couldnt get updated and the problem would be solved by today i.e, 31.03.2012 morning but still it hasant been done.
May please solve my problem ASAP
Regards
Praful Edupuganti
[protected]
[protected]
May please solve my problem ASAP
Regards
Praful Edupuganti
[protected]
[protected]
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MY VODAFONE MOBILE NUMBER IS [protected], KAREMPUDI , GUNTUR DT, ANDHRA PRADESH
i have recharged with Rs.98 internet pack, on 13 th october 2011(Valid till 12 th November2011), our network will have to give 2GB of Data Service,but it gave only two days of browsing free , after that amount to be deducted of my browsing(around Rs.300), i complain bout that, they said about that it was a technical problem and amount will be credit in twenty four hours, but ts not happened.the problem till continued up to now today also (10 th november 2011), the customer care executives responses are below
1) Amount will be credited in 24 hours, 19th october, 21 october, 29 october,& 3rd November, and till.....
2) you Have Mapped In 3G by some executives, you not mapped in 3G by some executives
3)Your data Usage Exceeds 2GB with in Two Days.
4) Sorry , we have some technical problem., some of subscribers also facing some problem we have been rectifying....!
5) your data is Not Available to us.
6)Your Browsing is 1.2 GB only on 4th November 2011, total usage is 2.8 GB up to that Day
( so I have browsed 1.6GB(2.8GB-1.2GB) before 4th October, so it didn't exceed 2 GB up to that day, so amount should not be deductible, but amount deducted from 15 th November which of my browsing)
Vodafone net work is not a stupid company to resolve technical problems in longer days.
MONEY IS NOT IMPORTANT ABOUT RS 200 OR 300, BUT I GET TENSIONED ABOUT BALANCE DEDUCTIONS IN IMPORTANT OFFICIAL TIMINGS, ABOUT MOBILE BANKING TRANSACTIONS, they are
1) balance deduction for browsing while i am conducting in mobile banking transactions
2) Cannot connect internet in Negative balance .
so please kindly cooperate with me,