Vodafone — Issue with Customer Service (Vodafone GPRS)

Address:

Jaipur, Rajasthan

Dear Sir,

I have mazor concern related to Customer Service provided by the company.

Currently I am availing the CUG connection ([protected]) for last one and half month. While availing this facility, the customer representative from Vodafone Call center adviced me to choose Rs. 399 Internet pack.

On telephonic conversation with the representative, I was told that the Net Surfing and Browsing are completely free and downloading charges would be there if downloaded from Paid Sites and other freeware products are completely free from downloading charges. And paid sites are those sites where the charges are mentioned for the products on the site. I was not aware of any Technical Specifications neither the Customer Representative told me about that. I was also not given any information about Hidden charges.

Now the services have been stopped by them instantly. When I inquired about the same, I got to know that I have been charged 5000 Rs. for using Internet through Vodafone Live. Now they are advising that I should have used Vodafone GPRS Settings instead of Vodafone Live.

This has completely shocked me and has troubled me a lot. I have mazor concern with Vodafone Customer Service Department. I have below questions on which I need your immediate response.

1. Why I was not given the above information prior availing this facility?

2 Also why I have not been informed by them on time about my Billing charges as my Credit limit was only 900 Rs. ?

3 Also why they did not stop my services when I crossed the limit of 900 Rs.? They should have immediately informed me about the same and also should have immediately stopped my services.

4 Now why they have stopped the services when the bills has crossed more that 5000 Rs. ?

I again had a recent conversation with Relationship Manager (Mini Kalra [protected]). She told me that Internet charges would be completely discounted once the bill would be generated. But now I am not being given the discount. So again a question ...

5 Why I am not being given the discount ?

6 Why can't they stuck with their words ?

This is really a mental tourcher to me which I am facing now from last 10 days. I kindly request you to take immediate action on the same and free me of this hassle.

I would really be thankful if you look into the matter and resolve it.


Thanks & Regards

Tarun Kumawat

M: +91- [protected]