[Resolved] Vodafone — Activation of Services without any prior consent or approval | |||
dear sir i am having a vodafone number - [protected] , i opted for blackberry services yearly plan and plan was activated in June 2010, at the time of activation it was informed that once the yearly plan ends , i will need to activate my blackberry services again, but when the services expired in may 2011, they were activated on 1'st june 2011, without my knowledge and approval. i received a call from vodafone that if i want to renew the blackberry yearly plan and i refused to the same as i was not at all satisfied with their services. they also informed me that now the blackberry 1099 plan has been activated on my phone as the yearly plan expired in may 2011, upon contacting vodafone regarding unnecessary activation of this services, they are replying to me that i have given a request for activation of blackberry 1099 service. first they dont activate blackberry services over the phone or internet , one has to personally visit the vodafone store , give an identity proof and then they activate the services. upon requesting a copy of request , i have not got any answer from them, they are just bullying this service on me. I would request you to please take some strict actions against them , as this may be the case with many of the customers, that without notifying they are activating the services. Regards Ranvir Singh [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
dear sir
i have already emailed at vodafonecare.[protected]@vodafone.com
and the reply i am getting is that -
Thank you for your email dated 16/06/11 regarding your mobile number [protected].
On the basis of our previous conversation we would again like to reconfirm you that we have analyzed your account details and found that black berry 1099 has been activated to your number on dated 01/06/2011 as per your request.
THEY ARE EMAILING ME THAT "AS PER YOUR REQUEST" where is my request?
was there any form of intimation given to me that yearly plan is ending, either in the form of SMS or email?
why do i get a call after 15 days of de-activation of yearly plan why not 15 days before???
my point is why they keep telling me that why i was continued with bb 1099 because i requested so, , if so then please provide me a copy of the request.
i am not willing to pay any extra charges on my account and will not pay for bb1099 plan as i have not subscribed for it.
i have already emailed at vodafonecare.[protected]@vodafone.com
and the reply i am getting is that -
Thank you for your email dated 16/06/11 regarding your mobile number [protected].
On the basis of our previous conversation we would again like to reconfirm you that we have analyzed your account details and found that black berry 1099 has been activated to your number on dated 01/06/2011 as per your request.
THEY ARE EMAILING ME THAT "AS PER YOUR REQUEST" where is my request?
was there any form of intimation given to me that yearly plan is ending, either in the form of SMS or email?
why do i get a call after 15 days of de-activation of yearly plan why not 15 days before???
my point is why they keep telling me that why i was continued with bb 1099 because i requested so, , if so then please provide me a copy of the request.
i am not willing to pay any extra charges on my account and will not pay for bb1099 plan as i have not subscribed for it.
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Vodafone — Plan was activated without consent of the customer
Sir / madami want to draw your kind attention towards the inconvenience to the customer that it clear shows that a message was received on my telephone number [protected] .The message was received, a plan uploaded on your telephone " Hello !! voice chat suvidha aapke number pr activated." This chat suvidha was uploaded without my consent and approx Rs.30/- deducted from my existing balance.
After that I have lodged a complaint to deactivate the authorized imposed plan which is not require to the applicant at all. The message was received from the vodafone service, the plan shall be deactivated with in 24hr. but the assurance have not received the deducted balance be refunded to the undersigned.
It is therefore requested to refund my deducted amount immediately.
Thanks & Regards
Chandra Dev Sharma
[protected]