[Resolved]  Vodafone K3765 3G USB — Pathetic Vodafone Customer Service

Address:

Mumbai Suburban, Maharashtra

Hello,

I have purchased a Vodafone 3G USB from Mr.Anil Waghmode (Vodafone Sales Representative) on 9th December at 1st floor Powai B wing Canteen.At the time of purchase, I mentioned about my Laptop OS (windows 2003), which is different from that mentioned in the Vodafone catalogue.

The representative (Mr.Anil Waghmode) ensured me that it is going to work & also promised to refund the money incase of any problem.

On 10th December I approached Anil and informed him that the USB was not working on the Windows 2003 OS. Anil asked me to get the laptop to verify it. I have done that twice. Anil is also aware that its not working.

I also approached sakinaka Vodafone store to get it sorted but in vain.

I cancelled my existing airtel connection & subscribed to vodafone as it is 3G.I need to take training online immediately as the project is going to kickoff coming monday.I already missed three trainings as It has been nearly a month without internet and no solution from vodafone is provided inspite of my repeated requests.

How irresponsible is that on the part of Vodafone representative. Just sell the product by saying what ever he wants and when the problem occurs no one is there to help.

What should be my course of action?

Thanks,
Nagaraja Guduru
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