[Resolved] Vodafone — Reimbursement of Deducted amount | |||
Hi, This is my 2nd complaint against Vodafone in https://www.consumercomplaints.in....After putting the same complaint before 1 month I thought next time onwards I never ever have to put any complaints against Vodafone. But I was absolutely wrong....Before 1 month Rs. 500/- was deducted from my bank accounts & mobile didn't get recharged. At that time I called up customer care for Minimum 15 days & after then I put a complaints in consumercomplaints .in & after 20 days of deduction I got the amounts back when the people of Vodafone always assure that the deducted amount will revert back to account by 3 working days. We people always call up the customer care executives of Vodafone & the charges for that also beared by us for a single issue. This time I recharged my mobile with Rs. 99 Bonus Card through Oriental Bank of Commerce dated on April 15,2011..First time my mobile did not get recharged so that i had to do it for second time.. Second time it got recharged..But the deducted amount for the first time (rs.99/-) till now not reverted back to my account.. Now-days it's going to be a serious issue for we people who always busy at their life & after then for each & every reimbursement they need to give reminder to Vodafone or have to call up Vodafone Customer Care to raise up the income of Vodafone.. If you are not credit back my Rs. 99/- within next 2 working days then I would prefer to forward this mail to the top authority of Vodafone as already 8 working days are over. Details of Transaction Name of Bank - Oriental Bank of Commerce Transaction No. - IB SM TXN.ID- tory[protected] Regards Prajna Paul [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
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+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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I had tried to recharge my vodafone mobile (Mob No. - [protected]) with the recharge amount Rs. 320/- by using Oriental Bank of Commerce Net Banking facility on 28-02-11. I had tried to recharge twice, but both the times the amount of Rs. 320/- & Rs. 320/- ( Total Amount Rs. 640/-) got debited from my account but the mobile was not recharged either time. Third time again I had tried and finally it got recharged.
Since that period I had called Vodafone Customer Care for 4-5 times & every time they told me the amount will credited back to my account by next 5 days or next 48 hours or by 2 days. But till now the amount is not showing in my account balance. Now they are saying that the amount has already been credited back to your account when in reality it's not. Even I had asked for some proof from them to chase my Bank but even they are not ready to provide that too.
I had called Vodafone for several time but they are not responding my request properly & even not ready to help me to get back my Rs. 640/-.
The copy of transaction details is attached here with this mail for your reference.
Please do the needful at the earliest.
Regards
Prajna Paul
[protected]