[Resolved]  Vodafone — Plan change without notice

Address:

Karnataka

Dear sir,

Sub: vodafone prepaid plan change without notification.
Ref: mobile no-[protected]

With reference to the above subject this is to bring to your kind notice that i, nataraj a. V using vodafone prepaid sim card since more or less one year and always facing one or the other problem in relation to balance or tariff plan change.in this regard initially i was calling customer care and was explaining my problems in detail to the concerned person and was getting assurance for solving my problem. But i was not getting proper solution for my worries. Like the same before 2 months back my tariff plan i. E 50 paisa for local & std calls & 150 sms per day was changed without any notice i. E plan was replaced as 30 paisa for call and free sms got cancelled. So i called customer care and customer care person argued that no, i cant understand your problem and rectify any problem in your tariff plan and finally i lodged complaint in this "indian consumer complaints forum". Soon after the complaint customer care person called me and i explained the problem in detail. He stated that now we are decreasing the number of messages and you will be charged 50 paisa per day as daily rental and will get 100 free sms per day. But in this step also i didn't get any solution & i didn't take any step.

But today evening i called two numbers i. E [protected] and [protected] and was charged fifty paisa each and there is no free sms. But today i don't want to call customer care and am directly lodging complaint in consumer forum with a hope that i would get solution for tha same. I hope that deducting currency and changing tariff plans is a major ailment of vodafone service. Customer care people will call only for name sake and will not give any solution. I want immediate relief for my worries.

Please consider this problem and kindly oblige.

Regards,

Nataraj a. V