[Resolved]  Vodafone (Kerala) — cheating (excess billing)

I am one of the oldest customers when BPL cellular was incorporated in kerala one of the few first customer.

I have been making numerous complaints regarding my billing for the last couple of months. Each time there will be extra charged amount then when I make numerous calls to customer care service they will waive the extra charged amount. It starts from the month of JULY till this billing month. Every month I have to scrutinize the billing statement then make calls to customer care. This has been my worst experience from a reputed cellular company. This month too i have even been over charged.
All these months i had calls to Customer Care Service send emails to nodal officer no response each time they will waive the over charged amount. I have even been charged Rs 100/ late fee for the month of November but I paid the amount before due date on 19 th November

Today 14/12/2007 i had a bitter experience regarding Mr. Girish of appellate authority he talked very rudely as he was in no way listening my grievances. Authorities should have the decency to listen to the grievances of a customer because “customers make company"

This is cheating the customer of his money.
Regards
sivaprasad
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