[Resolved]  Vodafone — Issue of a new Post paid connection

Address:

Madhya Pradesh

Dear concern,

Please allow me to introduce myself, I am Brij Nandan Bhatnagar, Founder & CEO of Palash Professional Services
and Co-Founder & Director of Futuristic Solutions Research and Development Pvt. Ltd.

We are expanding our operations in Bhopal, regarding that I have come to bhopal for market survey.

Here for ease of communication I decide to take a new connection with Vodafone (As I am existing customer of Vodafone Delhi, no - [protected], and quite satisfied with the services offered in Delhi), I have been approached by Mr. Ajendra Yadav, Sales rep for the same.

On further discussions I had agreed to take Vodafone no. [protected]. (and around 15 - 20 more connections
in due course of time for my staff). I paid Rs. 299 for activisation (on 07-Jul-2010),

I was given the SIM card for the same number and been told that the number will be activated by tomorrow evening (i.e. 08-Jul).
2 days Later I was asked to make deposit Rs. 500 as security, as I dont have a permanent address in Bhopal. I made that deposit on 09-Jul.

Again next day, I had been told by Mr. Ajendra Yadav, that this number is of premium category number, and hence cannot been issued to you as ordinary number. So, I asked him, if it is ordinary category number, how it can be shown in your I-POS, and you been able to block this number for me. he said he has been told by Mr. Pankaj Tiwari, his immediate boss, that this number is a premium category number and cannot been issued free of cost. (Note - here Mr. Ajendra didnt ask me to pay the premium price, if he could have asked me, i could be ready to pay). please note - this number is not showing in system as premium number, but just told verbally by Mr. Pankaj Tiwari.

I called Mr. Pankaj Tiwari, so many times to make my number activated, but either he didnt pick the phone, or cut the call, or msg me, that he is in meeting n will revert me soon. (Note - He never revert my call in 7 days, never called back for any clarification).
even if we spoke each other, he just said, he spoke to Mr. Manish Shrivastava, and my number will be activated by evening or so.

I still try to resolve to solve the issue, I went to meet Mr. Manish Shrivastava to his office, and in my business card.
he simply walk away without meeting me. (a very non professional approach to any customer on Vodafone behalf, and that too when my business card read - Founder and CEO)

Therefore, I was forced to launch a complaint against Mr. Manish Shrivastava, and I make a visit to nearby Vodafone store.
Miss Rashmi did that on my saying launch the complaint stating that my number is not been activated.
(I think she didnt understand the problem, and didnt mark me the same mail in cc.)

Since I was in roaming and forced to use my Delhi number, my unnecessary roaming charges is going high. I again apply for new number, (still with Vodafone, no - [protected]) and this number is activated in 3 days.

Now, on doing some enquiry, i found out that this particular number[protected], has been issued to some person in Jabalpur under ordinary category (I personally spoke the holder of the number, in front of your Sales Rep. Mr. Ajendra Yadav, and that person said, he has got this number under ordinary category and didn't pay any premium price and he is employee of vodafone other no of him is [protected]), activated on 15-July-2010. It means the processing starts atleast 2 day before.

Now I have certain issued, which need to be answered by Vodafone.

1. If the number is ordinary category number, why it is not been issued to me.

2. Even if it is a premium category number, whose mistake it is that this number is shown as ordinary number in I-POS of swastika.
(later trying to cover this mistake, number is converted to premium), but surprisingly, sold again under ordinary category. Too many changes to digest. Who so ever is having the authority to change the categories of number; the person might be quite rich by now.

3. If it is a premium category number (as told by Mr. Pankaj Tiwari), then how it can be issued under ordinary category again. does it mean, someone has taken money to convert it to ordinary category. (Vodafone must be running huge losses by this type of practice, each number cost about 20,000)

4. Initially when I had applied for the number, it has been blocked for 72 hours and free if not been activated, so shall I understand that I have been mislead for more then 4 days, so that this number can be sold to someone privately converting it to ordinary.

5. If this number is shown in I-POS as ordinary number (that is why Mr. Ajendra was able to block it from swastika), then who had converted it to the premium number?

6. Why this number is not blocked again after 72 hours for next 72 hours or till the issue is resolved, because now this issue was known to everyone in vodafoee office.

7. Why Mr. Pankaj Tiwari has not returned my calls any time?

8. Why Mr. Manish Shrivastava has denied to meet me, and walked away from his office in front of me, when i personally went to his office.

9. Is other similar numbers Eg. 887888*****, 2888, 3888, 4888 or so on, are premium numbers or ordinary numbers.

10. Why is so much miss communication from vodafone side (ordinary to premium and again ordinary), and no transparency is maintained.

11. The number is issued to someone working in vodafone, shall i understand, the person (having the number) is close to either Mr. Pankaj Tiwari or Mr. Manish Shrivastava, OR they have taken some money to issues him such a number.

12. Moreover, when I asked the number of Mr. Vikas Jain, from Mr. Pankaj Tiwari, he denied to give me that; and here this time only, he is ready to meet me, and revert me back.

13. When some customer is launching a complaint, dosent he has the right to get a copy of complaint. (Even he is supposed to get a copy of FIR, in police station), and with vodafone I was not been given copy or mark me in CC, so that i know what exactly the complaint has been written, is my problem is properly understood or Not. (Thatz why, the earlier complaint was not properly understood, and i have been forced to mail from my side.

I am really surprised to find so many irregularities in process of issuing a new number. (what the process engineers doing).

Do, I have the right to information here in Vodafone, (RTI act, govt of India), to find out what had happened exactly.
So, shall I move to any other service provider, or stay with vodafone in Bhopal, MP region.

I am very much disappointed by your Corporate sales team, and had to pay huge bills as I have using roaming facilities,the bill is going to vodafone only. Very poor and pathetic impression of vodafone and your highly paid executives (Mr. Manish shrivastava and Mr. Pankaj Tiwari) and excellent impression of Mr. Ajendra Yadav.

P.S. - During this whole issue, I would like to praise Mr. Ajendra Yadav, sales representative, role as very customer supportive. I wish him all the best in his career.

--
Regards


Brij Nandan Bhatnagar

Founder and CEO
Palash Professional Services

m - [protected] (Bhopal)
[protected] (Delhi)
e-mail : [protected]@palash.in
[protected]@futuristicenterprise.com