[Resolved]  Vodafone — I am harassed by Vodafone staff / incompetent service

Address:

Maharashtra

I am using Vodafone EDGE usb stick since Dec'10. For 1st three months I was promised a free service + conversion to 3G connection as and when Vodafone launches its 3G in India. I got the free service, but promised 3G service has been denied to EDGE customers.

The network is poor. I had opted Rs. 600 unlimited plan but I hardly get to use it.

I got bill with due date 05 June and my connection was cut without any confirmation on 21 May. When I reached them to address this issue, in a week's time I get calls from Vodafone Lower Parel, Vodafone Andheri, Vodafone Kharghar and later from some call centre from Dharavi (as told to me). I get 5-6 calls daily from various people addressing as if I have ran away with their money already calling the matter as a "Legal issue"!

It's a harassment when you get unsolicited calls when you are in office, in trains, in some important meetings or for that matter peacefully watching tv at home. The language is rude and offensive!

The limit is crossed when one of them reached my local guardian's place (as I have given that address) during noon and bugged them for bill payment while I requested to give me a week's time as I was out of town. The same day I paid part bill (leaving out all fines and unacceptable charges) in another city I was, still 2 days later I get a "Legal call" saying they are sending Legal notie to my uncles' place.

It's almost two months and it's no more possible for me to overlook further. I am already checking with different Consumer Forums and hopeful that such telecom companies be taught a lesson, when we are already regular customers of 6 Vodafone connections in one house!

Regards
Shruti
[protected]@gmail.com