[Resolved]  Vodafone — Not redeeming the points awarded through Vodafone-Citibank Credit card

Address:

Mumbai Suburban, Maharashtra

Iam using Vodafone post paid mobile connection since 5 years and my track record is also very clear. Vodafone has offered a credit card by name vodafone-Citibank Cobrand credit card and they kept an option of redeeming the points earned in the credit card to Vodafone bill adjustment. I used this credit card for more than 2 years. In june 2010, i got a mail from vodafone that the collaboration with Citibank is going to terminated by end of July and we have to redeem any points before that date. I was having 4880 points in my creditcard and i redeemed these points on 2nd july. But these points are not credited in my vodafone account and citibank care is saying that they have already done the needful to redeem these points and the reference No. for this transaction is No.81727997. I passed this reference number to vodafone customer care executives also but of no use. Everytime one new Executive used to call and i tell all the story to them and cut the phone and again some new person calls. I got fedup with these calls and also they started harrassing using their recorded message that i have to pay so and so amount to vodafone, pay it immediately before my connection going to cut. They repeat this message in 3 languages and then allow to use connection. In September i got an information that my redeemed points are going to credit before 12th october as conveyed by Citibank executive and again it was postponed to 15th of october. One week back when i lodged a complaint in vodafone customer care, i got a reply that these points are going to credit in my account by 31st october. But they have disconnected my mobile connection since 10th of October and as iam not in station and my wife is using this connection, we are facing lot of problems inspite of crediting advance payment by 3 months. I want some action to be taken against vodafone and also guide me how to claim compensation from the service provider as my wife lost a job opportunity because of this mobile phone connection got disconnected.