[Resolved] Vodafone — About refund of currency

Naveen M S

from Mumbai, Maharashtra

Address:

Mandya, Karnataka

Got a sms stating that caller tune has been activated on my cell # [protected] and that daily Rs 1/- has been deducted; also therein was mentioned that to cancel send sms CAN CT to 144 or call to 22622, select 3rd option for cancel. I have NEVER asked for any Caller tune. So I sent an sms with CAN CT to 144. Got reply that Caller Tune has been deactivated on my mobile, but I HAVE NOT YET got REFUND for the wrongly deducted charges.
i calling daily to customer about issue, they replied go to consumer court. Request you to expedite this erroneous deduction.

Was this information helpful?

No (0)

Yes (0)

Dec 15, 2016

Complaint marked as Resolved

Verified Support

Feb 22, 2012

Vodafone India Customer Care's response Hello Naveen,

We regret the inconvenience caused. Please be informed that your request to de-activate caller tune has already been processed and the amount has also been reversed. Kindly check again and let us know. You may write to us at vodafonecare.[protected]@vodafone.com if you need any further assistance. Happy to help!

Kind Regards,
Vodafone Customer Care, Karnataka