Comments
Vodafone — Bad service and not refunding the initial amount
SIr/Madam,My name is pooja. I buy a Vodafone postpaid connection 3 months ago.
I am not satisfied with following points;
1. customer care service is worst, they never attend my phone call .
2. billing method was not appreciate,they have charged me for unnecessary things,
my first bill came 15 days late just before one day from the last due date.
Mob. No. [protected]
Vodafone — fraud by not returning deposit amt
i dhruv dhingra took a postpaid connection og vodafone. the no which was alotted to me is not being provided to me. further when i told them to cancel my no they are not returning back the security amt. when i calles d respective agent, he started talkin to me in a very rude manner n used abusive words.dhruv
[protected]
The irresponsible replies are incredible.
Shri JP Mundkur
Head customer Service.
Shri Zillah V
Nodal Officer.
Dear Sirs
This refers to your trailing mail dt 29/08/2012. It is again reiterated that the original offer agreed to, was for the combo plan offer of 149/375 (3G). This plan was never activated meaning that in both cases Vodafone failed to provide the service promised. Instead on 19nth August 2012 sent me a welcome note against mobile number: [protected] with a talk plan of 199 without mention of the plan I wanted.
Please note that the number for which the welcome note was sent was never alloted to us, on the other hand vodaphone executive Anuja Nair informs by trailing mail dt 25/07/2012 that this number has been permanently disconnected on 4/4/2012 which is many months before I even applied for.
As regards the other mobile number: [protected] immediately on observing that there was neither 3G allotted and well after after the date promised another unasked plan seems to have been assigned against my name and a false bill raised. The trailing communications with vodafone executives establish that either vodafone systems or the executives have failed to deliver. What is most disheartening is that even after these are pointed out in no uncertain terms Vodafone shamelessly raises a cooked up bill for both the numbers.
From the amount of correspondence caused from such casual responses right from initial communications is something to be seriously looked into by vodafone. Your's is a Service Industry and such casual attitude in responding to customers really does not augur well.
Since no serious efforts have been made on my complaints I intend to reproduce this in Vodaphone's forums disillusioned and hoping some corrective steps will result. I demand full refund of the amount of Rs 598/- and an apology (if not compensation), from the Management of Vodaphone.
Paul Varghese
[protected]@aol.com
Dear Mr. Varghese,
Thank you for your email dated 26/08/12 regarding the amount due towards your Vodafone mobile number [protected].
We once again tried contacting you on the number [protected] however were unable to speak to you.
We request you to refer to our interaction with Ms. Varghese on 31/07/12 where we have already informed you that the 3G service could have been activated
in the next two working days.
However as the same was not acceptable by you the same was not activated. Hence the data usage featuring in your bill dated 01/08/12 is payable
from your side.The security deposit and the activation fee cannot be adjusted towards the amount due of your account.
We confirm that you have paid a Security deposit of Rs.200.00 and a SIM card cost of Rs.99.00 at the time of purchase of the above mentioned Vodafone mobile number.
As per the deposit clause which reflects on the scheme enrollment form duly signed by you, we have clarified that the above mentioned Security deposit would stand refunded
only if the above mentioned Vodafone mobile number remains active for one year.
Hence we are unable to adjust the security deposit or the SIM card cost towards the amount due on your account.
Vodafone mobile number [protected] currently reflects an amount due of Rs.521.83. We request you to kindly clear the same at the earliest.
Mr. Varghese, given below is the Service Request reference number; in case you need to check the status on your e-mail, you can share this number with us.
Service Request Number:[protected]
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Parikshit Rao
On behalf of Nodal Officer
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
From:
paul varghese[SMTP:[protected]@ME.COM]
Sent:
Sunday, August 26, 2012 1:46:00 PM
To:
Nodal Mum (MUM-NE)
Subject:
Re: Withdrawal of application / request for disconnection request no [protected]
The 3G plan asked by me on both occasions was not activated. A false bill showing high usage after my several requests on telephone and also showing
a large usage after my desperate written request dt[protected] at Vodaphone store, Thakur village has been raised by vodaphone. All the while I am being
informed that system is down. One of the two payments made in advance against the different numbers is adjusted against the fraudulent inflated bill raised
by Vodaphone. Interestingly several similar complaints fill the Internet in your forums as well as customer forums. You will be well advised to look at your
systems for frauds and billing the customer wrongfully. An investigation and refund of Rs 598/- on your part is the least I expect from the Nodal officer.
My wife has never agreed to make payment of this bill which please note. Refund the advances taken from me immediately.
Paul Varghese
Sent from my iPhone
On 24-Aug-2012, at 4:49 PM,
"Nodal Mum (MUM-NE)" <
Nodal.[protected]@vodafone.com> wrote:
Dear Mr. Varghese,
Thank you for your email dated 22/08/12 regarding the payment made by you for the new Vodafone Mobile number.
We once again tried contacting you on your alternate number [protected], however have been unable to speak to you.
The credit of Rs.300.00 was already given to you for the payment made by you to the dealer. This credit has been given on your Vodafone mobile number [protected]
and has featured in your bill dated 01/08/12, under the head “Misc credits / charges”.
We request you to refer to our conversation with Mrs. Varghese on 31/07/12 where we have already addressed your concerns about the 3G service.
The balance amount due for your Vodafone mobile number [protected] is Rs.521.83 and we request you to clear the same at the earliest to enable us to restore
the services on your account.
Mr. Varghese, given below is the Service Request reference number; in case you need to check the status on your e-mail, you can share this number with us.
Service Request Number:[protected]
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Parikshit Rao
On behalf of Nodal Officer
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
On 10-Aug-2012, at 6:37 PM, "Nodal Mum (MUM-NE)" <
Nodal.[protected]@vodafone.com
> wrote:
Dear Mr. Varghese,
Thank you for your email dated 10/08/12 regarding the payment made by you for the new Vodafone Mobile number.
We once again tried contacting you on the alternate number [protected], however have been unable to speak to you.
As mentioned in our earlier email dated 09/08/12, we would require the scanned copy of the receipt to investigate the matter and revert to you accordingly.
We look forward for the scanned copy of your payment receipt.
Mr. Varghese, given below is the Service Request reference number; in case you need to check the status on your e-mail, you can share this number with us.
Service Request Number:[protected]
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Parikshit Rao
On behalf of Nodal Officer
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
[protected][protected]---
From:
paul varghese[SMTP:[protected]@ME.COM]
Sent:
Friday, August 10, 2012 9:49:32 AM
To:
Nodal Mum (MUM-NE)
Subject:
Re: Withdrawal of application / request for disconnection request no [protected]
Why is a scanned copy required when the payments are available on your system. Why do you guys make us work more than the service you provide.
Haven't you got proofs enough. We have of the quality of your service and systems and integrity too. Please note that such dilly dallying is not
acceptable from Vodaphone. We have had enough and reconsidering our relationship.
A very casual approach indeed even at the nodal levels. Pl re- read the series of messages below if you have not got the point.
Paul Varghese
Sent from my iPhone
On 09-Aug-2012, at 6:30 PM, "Nodal Mum (MUM-NE)" <
Nodal.[protected]@vodafone.com
> wrote:
<image001.jpg>
Dear Mr. Varghese,
Thank you for your email dated 08/08/12 regarding your concerns towards your Mobile number [protected].
We tried contacting you on the number [protected] however were unable to speak to you.
You are requested to refer to our interaction with Mrs. Varghese on 31/07/12 where we have clarified that the 3G service would be activated in two working days.
However as the usage was done without the 3G plan being active the usage is payable from your side which is featuring in your bill dated 01/08/12.
The amount due for your bill dated 01/08/12 is Rs.521.83. We request you to clear the same by 19/08/12.
We once again request you to provide us with the scanned copy of the receipt issued by the sales associate for the payment made by you to him for the new connection.
On receipt of the same, we will surely arrange for its refund after co-ordinating with the respective sales associate.
Mr. Varghese, given below is the Service Request reference number; in case you need to check the status on your e-mail, you can share this number with us.
Service Request Number:[protected]
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Parikshit Rao
On behalf of Nodal Officer
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
From:
paul varghese[SMTP:[protected]@ME.COM]
Sent:
Wednesday, August 08, 2012 5:29:52 AM
To:
Nodal Mum (MUM-NE)
Subject:
Re: Withdrawal of application / request for disconnection request no [protected]
There are already records in your system for your collection of payments of Rs 299 on bothoccasions that is against two Sims
Never activated with the 3G service we asked Obviously the services we asked were never activated. Please get your systems checked and
do not try to confuse the issues. You may also check with your executve Shri Santosh . We are seriously considering whether we can continue
to rely on Vodaphone for our other numbers. Not happy with the service at all.
Paul Varghese
Sent from my iPhone
On 31-Jul-2012, at 11:59 AM, "Nodal Mum (MUM-NE)" <
Nodal.[protected]@vodafone.com
> wrote:
Dear Mr. Varghese,
Thank you for your email dated 28/07/12 regarding the Vodafone mobile number [protected].
Further to our conversation with Mrs. Varghese, we wish to inform you that the request for the 3G service and a plan was to be initiated after two working days.
The plan was to then start after two working days from the time the request was made.
However if there is any data usage done prior to the activation of the 3G service with its plan, the same is chargeable at 10p per 10kb.
There is credit of Rs.300.00 passed in your account by our stores in Kandivli as a very special gesture.
However the bill which will be generated for your account, will be payable from your side as there is a usage in your account.
We request you to provide us with the scanned copy of the receipt issued by the sales associate for the payment made by you to him for the new connection.
On receipt of the same, we will surely arrange for its refund after co-ordinating with the respective sales associate.
Mr. Varghese, given below is the Service Request reference number; in case you need to check the status on your e-mail, you can share this number with us.
Service Request Number:[protected]
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Parikshit Rao
On behalf of Nodal Officer
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198
From: paul varghese[SMTP:[protected]@ME.COM]
Sent: Saturday, July 28, 2012 9:09:53 PM
To: Nodal Mum (MUM-NE)
Subject: Fwd: Withdrawal of application / request for disconnection request no [protected]
This is in reply to Anuja Nair"s mail. Surprised to see mail below. The number [protected] was only offered to me on 10/07/2012 for which an advance amount of Rs 299/- was paid. This number was never activated in my name. Hence amount be refunded immediately. Another number [protected] was offered by Vodaphone store on 15/7/2012 by Kuldeep your executive at the store. The offer was for 149/375 combo 3G plan which never came through only a talktime time of Rs 99/ was wrongly activated after collecting another amount of Rs 299/- from us. Regretting the mess created by the vodaphone systems we withdrew both requests and asked for refund of total amt pf Rs 598/- to the account at my bill for Vodaphone number [protected] in my name. This number as well as other connections with Vodaphone continue to be retained by us trusting that Vodaphone shows improved services. Please ensure that the full refund is effected without further confusing the issues. Expect a specific reply from you as the nodal officer
Paul Varghese
Sent from my iPhone
On 25-Jul-2012, at 2:49 PM, Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com> wrote:
Dear Mr. Varghese,
Thank you for your email dated 22/07/12, regarding disconnection of your Vodafone mobile numbers.
We confirm that your request for disconnection of Vodafone number [protected] has been processed.
We confirm that the Vodafone number [protected] was temporarily disconnected due to non payment of bills with effect from 04/12/11 and has been permanently disconnected with effect from 04/04/12 as per your request
In case you need further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Anuja Nair
Contact numbers
Vodafone Care
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.
Begin forwarded message:
From: paul varghese <[protected]@me.com>
Date: 22 July 2012 6:17:16 PM GMT+05:30
To: "nodal.[protected]@vodafone.com" <nodal.[protected]@vodafone.com>
Subject: Withdrawal of application / request for disconnection request no [protected]
Dear Ms Vaz
I give below the replies received from your offices regarding my above request and follow up. Surprised at the casual attitude In complying with my requests. Please ensure that the numbers given to me are immediately disconnected and refund of Rs 598 is made to me as requested:
"Pl confirm disconnection immediately of mobile nos [protected] and [protected] as desired service never commenced. Delay in doing this is harassment to the consumer. Pl treat this as our notice on your failure to comply with our instructions.
Paul Varghese"
Vodaphone reply
"Hello! Thank you for writing to us. We will revert to you soon."
"Hey three months ? Why? Is Vodaphone on a vacation?
Paul Varghese"
Vodaphone reply
"Hello! Your service registration number[protected] is registered on 21-Jul-12 01:35p.m. We shall respond to your query byThursday 04-Oct-12 01:35p.m."
From: paul varghese [mailto:[protected]@me.com]
Sent: Sunday, July 22, 2012 1:29 PM
To: Vodafonecare Mum (MUM)
Subject: [protected] Re: Automated Reply
Pl confirm disconnection immediately of mobile nos [protected] and [protected] as desired service never commenced. Delay in doing this is harassment to the consumer. Pl treat this as our notice on your failure to comply with our instructions.
Paul Varghese
Sent from my iPhone
TEXT MESSAGES messages exchanged with vodaphone store 's Abhishek.
21st July 2012 12:17 pm
Mr varghese its not possible for me to disconnect ur number through messages, u have to come to store or else u can send mail to our dpt.
20th July 2012 8:17 pm
Sorry Abhishek . My 149|/375 plan is not activated yet. There is no point sending such message. I have lost interest in Vodaphone services.
Consider my request for the Vodaphone connection as withdrawn and refund the charges collected on two occasions from me and thanks for your efforts.
Paul Varghese
18th July 2012 11:11 am
Sir ur 149 plan is active..n ur 3g plan 375 request given will be activate wth 24 hours, for which u will rcv a sms..
Than
18th july 2012 8:14 am
Abhishek, sry to say, still no response / help from Vodaphone side, Please ensure that the 3G is activated on newly alloted number [protected] as requested
to Kuldeep and to you. The plan I agreed is 375/149 . The plan 99 for calls has been activated on my phone without my consent which please note is unacceptable,
Also inform me status and if no action possible in so many days from Vodaphone I do not want to go ahead with the services. Regards
Paul Varghese
Shri JP Mundkur
Head customer Service.
Shri Zillah V
Nodal Officer.
Dear Sirs
This refers to your trailing mail dt 29/08/2012. It is again reiterated that the original offer agreed to, was for the combo plan offer of 149/375 (3G). This plan was never activated meaning that in both cases Vodafone failed to provide the service promised. Instead on 19nth August 2012 sent me a welcome note against mobile number: [protected] with a talk plan of 199 without mention of the plan I wanted.
Please note that the number for which the welcome note was sent was never alloted to us, on the other hand vodaphone executive Anuja Nair informs by trailing mail dt 25/07/2012 that this number has been permanently disconnected on 4/4/2012 which is many months before I even applied for.
As regards the other mobile number: [protected] immediately on observing that there was neither 3G allotted and well after after the date promised another unasked plan seems to have been assigned against my name and a false bill raised. The trailing communications with vodafone executives establish that either vodafone systems or the executives have failed to deliver. What is most disheartening is that even after these are pointed out in no uncertain terms Vodafone shamelessly raises a cooked up bill for both the numbers.
From the amount of correspondence caused from such casual responses right from initial communications is something to be seriously looked into by vodafone. Your's is a Service Industry and such casual attitude in responding to customers really does not augur well.
Since no serious efforts have been made on my complaints I intend to reproduce this in Vodaphone's forums disillusioned and hoping some corrective steps will result. I demand full refund of the amount of Rs 598/- and an apology (if not compensation), from the Management of Vodaphone.
Paul Varghese
[protected]@aol.com
Dear Mr. Varghese,
Thank you for your email dated 26/08/12 regarding the amount due towards your Vodafone mobile number [protected].
We once again tried contacting you on the number [protected] however were unable to speak to you.
We request you to refer to our interaction with Ms. Varghese on 31/07/12 where we have already informed you that the 3G service could have been activated
in the next two working days.
However as the same was not acceptable by you the same was not activated. Hence the data usage featuring in your bill dated 01/08/12 is payable
from your side.The security deposit and the activation fee cannot be adjusted towards the amount due of your account.
We confirm that you have paid a Security deposit of Rs.200.00 and a SIM card cost of Rs.99.00 at the time of purchase of the above mentioned Vodafone mobile number.
As per the deposit clause which reflects on the scheme enrollment form duly signed by you, we have clarified that the above mentioned Security deposit would stand refunded
only if the above mentioned Vodafone mobile number remains active for one year.
Hence we are unable to adjust the security deposit or the SIM card cost towards the amount due on your account.
Vodafone mobile number [protected] currently reflects an amount due of Rs.521.83. We request you to kindly clear the same at the earliest.
Mr. Varghese, given below is the Service Request reference number; in case you need to check the status on your e-mail, you can share this number with us.
Service Request Number:[protected]
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Parikshit Rao
On behalf of Nodal Officer
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
From:
paul varghese[SMTP:[protected]@ME.COM]
Sent:
Sunday, August 26, 2012 1:46:00 PM
To:
Nodal Mum (MUM-NE)
Subject:
Re: Withdrawal of application / request for disconnection request no [protected]
The 3G plan asked by me on both occasions was not activated. A false bill showing high usage after my several requests on telephone and also showing
a large usage after my desperate written request dt[protected] at Vodaphone store, Thakur village has been raised by vodaphone. All the while I am being
informed that system is down. One of the two payments made in advance against the different numbers is adjusted against the fraudulent inflated bill raised
by Vodaphone. Interestingly several similar complaints fill the Internet in your forums as well as customer forums. You will be well advised to look at your
systems for frauds and billing the customer wrongfully. An investigation and refund of Rs 598/- on your part is the least I expect from the Nodal officer.
My wife has never agreed to make payment of this bill which please note. Refund the advances taken from me immediately.
Paul Varghese
Sent from my iPhone
On 24-Aug-2012, at 4:49 PM,
"Nodal Mum (MUM-NE)" <
Nodal.[protected]@vodafone.com> wrote:
Dear Mr. Varghese,
Thank you for your email dated 22/08/12 regarding the payment made by you for the new Vodafone Mobile number.
We once again tried contacting you on your alternate number [protected], however have been unable to speak to you.
The credit of Rs.300.00 was already given to you for the payment made by you to the dealer. This credit has been given on your Vodafone mobile number [protected]
and has featured in your bill dated 01/08/12, under the head “Misc credits / charges”.
We request you to refer to our conversation with Mrs. Varghese on 31/07/12 where we have already addressed your concerns about the 3G service.
The balance amount due for your Vodafone mobile number [protected] is Rs.521.83 and we request you to clear the same at the earliest to enable us to restore
the services on your account.
Mr. Varghese, given below is the Service Request reference number; in case you need to check the status on your e-mail, you can share this number with us.
Service Request Number:[protected]
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Parikshit Rao
On behalf of Nodal Officer
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
On 10-Aug-2012, at 6:37 PM, "Nodal Mum (MUM-NE)" <
Nodal.[protected]@vodafone.com
> wrote:
Dear Mr. Varghese,
Thank you for your email dated 10/08/12 regarding the payment made by you for the new Vodafone Mobile number.
We once again tried contacting you on the alternate number [protected], however have been unable to speak to you.
As mentioned in our earlier email dated 09/08/12, we would require the scanned copy of the receipt to investigate the matter and revert to you accordingly.
We look forward for the scanned copy of your payment receipt.
Mr. Varghese, given below is the Service Request reference number; in case you need to check the status on your e-mail, you can share this number with us.
Service Request Number:[protected]
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Parikshit Rao
On behalf of Nodal Officer
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
[protected][protected]---
From:
paul varghese[SMTP:[protected]@ME.COM]
Sent:
Friday, August 10, 2012 9:49:32 AM
To:
Nodal Mum (MUM-NE)
Subject:
Re: Withdrawal of application / request for disconnection request no [protected]
Why is a scanned copy required when the payments are available on your system. Why do you guys make us work more than the service you provide.
Haven't you got proofs enough. We have of the quality of your service and systems and integrity too. Please note that such dilly dallying is not
acceptable from Vodaphone. We have had enough and reconsidering our relationship.
A very casual approach indeed even at the nodal levels. Pl re- read the series of messages below if you have not got the point.
Paul Varghese
Sent from my iPhone
On 09-Aug-2012, at 6:30 PM, "Nodal Mum (MUM-NE)" <
Nodal.[protected]@vodafone.com
> wrote:
<image001.jpg>
Dear Mr. Varghese,
Thank you for your email dated 08/08/12 regarding your concerns towards your Mobile number [protected].
We tried contacting you on the number [protected] however were unable to speak to you.
You are requested to refer to our interaction with Mrs. Varghese on 31/07/12 where we have clarified that the 3G service would be activated in two working days.
However as the usage was done without the 3G plan being active the usage is payable from your side which is featuring in your bill dated 01/08/12.
The amount due for your bill dated 01/08/12 is Rs.521.83. We request you to clear the same by 19/08/12.
We once again request you to provide us with the scanned copy of the receipt issued by the sales associate for the payment made by you to him for the new connection.
On receipt of the same, we will surely arrange for its refund after co-ordinating with the respective sales associate.
Mr. Varghese, given below is the Service Request reference number; in case you need to check the status on your e-mail, you can share this number with us.
Service Request Number:[protected]
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Parikshit Rao
On behalf of Nodal Officer
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
From:
paul varghese[SMTP:[protected]@ME.COM]
Sent:
Wednesday, August 08, 2012 5:29:52 AM
To:
Nodal Mum (MUM-NE)
Subject:
Re: Withdrawal of application / request for disconnection request no [protected]
There are already records in your system for your collection of payments of Rs 299 on bothoccasions that is against two Sims
Never activated with the 3G service we asked Obviously the services we asked were never activated. Please get your systems checked and
do not try to confuse the issues. You may also check with your executve Shri Santosh . We are seriously considering whether we can continue
to rely on Vodaphone for our other numbers. Not happy with the service at all.
Paul Varghese
Sent from my iPhone
On 31-Jul-2012, at 11:59 AM, "Nodal Mum (MUM-NE)" <
Nodal.[protected]@vodafone.com
> wrote:
Dear Mr. Varghese,
Thank you for your email dated 28/07/12 regarding the Vodafone mobile number [protected].
Further to our conversation with Mrs. Varghese, we wish to inform you that the request for the 3G service and a plan was to be initiated after two working days.
The plan was to then start after two working days from the time the request was made.
However if there is any data usage done prior to the activation of the 3G service with its plan, the same is chargeable at 10p per 10kb.
There is credit of Rs.300.00 passed in your account by our stores in Kandivli as a very special gesture.
However the bill which will be generated for your account, will be payable from your side as there is a usage in your account.
We request you to provide us with the scanned copy of the receipt issued by the sales associate for the payment made by you to him for the new connection.
On receipt of the same, we will surely arrange for its refund after co-ordinating with the respective sales associate.
Mr. Varghese, given below is the Service Request reference number; in case you need to check the status on your e-mail, you can share this number with us.
Service Request Number:[protected]
In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Parikshit Rao
On behalf of Nodal Officer
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198
From: paul varghese[SMTP:[protected]@ME.COM]
Sent: Saturday, July 28, 2012 9:09:53 PM
To: Nodal Mum (MUM-NE)
Subject: Fwd: Withdrawal of application / request for disconnection request no [protected]
This is in reply to Anuja Nair"s mail. Surprised to see mail below. The number [protected] was only offered to me on 10/07/2012 for which an advance amount of Rs 299/- was paid. This number was never activated in my name. Hence amount be refunded immediately. Another number [protected] was offered by Vodaphone store on 15/7/2012 by Kuldeep your executive at the store. The offer was for 149/375 combo 3G plan which never came through only a talktime time of Rs 99/ was wrongly activated after collecting another amount of Rs 299/- from us. Regretting the mess created by the vodaphone systems we withdrew both requests and asked for refund of total amt pf Rs 598/- to the account at my bill for Vodaphone number [protected] in my name. This number as well as other connections with Vodaphone continue to be retained by us trusting that Vodaphone shows improved services. Please ensure that the full refund is effected without further confusing the issues. Expect a specific reply from you as the nodal officer
Paul Varghese
Sent from my iPhone
On 25-Jul-2012, at 2:49 PM, Vodafonecare Mum <Vodafonecare.[protected]@vodafone.com> wrote:
Dear Mr. Varghese,
Thank you for your email dated 22/07/12, regarding disconnection of your Vodafone mobile numbers.
We confirm that your request for disconnection of Vodafone number [protected] has been processed.
We confirm that the Vodafone number [protected] was temporarily disconnected due to non payment of bills with effect from 04/12/11 and has been permanently disconnected with effect from 04/04/12 as per your request
In case you need further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Anuja Nair
Contact numbers
Vodafone Care
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in
Now, activation/deactivation of services can be done easily via an SMS command to 111(toll free) and the service would be activated/deactivated accordingly. We have attached herewith a list of SMS service commands for reference.
Begin forwarded message:
From: paul varghese <[protected]@me.com>
Date: 22 July 2012 6:17:16 PM GMT+05:30
To: "nodal.[protected]@vodafone.com" <nodal.[protected]@vodafone.com>
Subject: Withdrawal of application / request for disconnection request no [protected]
Dear Ms Vaz
I give below the replies received from your offices regarding my above request and follow up. Surprised at the casual attitude In complying with my requests. Please ensure that the numbers given to me are immediately disconnected and refund of Rs 598 is made to me as requested:
"Pl confirm disconnection immediately of mobile nos [protected] and [protected] as desired service never commenced. Delay in doing this is harassment to the consumer. Pl treat this as our notice on your failure to comply with our instructions.
Paul Varghese"
Vodaphone reply
"Hello! Thank you for writing to us. We will revert to you soon."
"Hey three months ? Why? Is Vodaphone on a vacation?
Paul Varghese"
Vodaphone reply
"Hello! Your service registration number[protected] is registered on 21-Jul-12 01:35p.m. We shall respond to your query byThursday 04-Oct-12 01:35p.m."
From: paul varghese [mailto:[protected]@me.com]
Sent: Sunday, July 22, 2012 1:29 PM
To: Vodafonecare Mum (MUM)
Subject: [protected] Re: Automated Reply
Pl confirm disconnection immediately of mobile nos [protected] and [protected] as desired service never commenced. Delay in doing this is harassment to the consumer. Pl treat this as our notice on your failure to comply with our instructions.
Paul Varghese
Sent from my iPhone
TEXT MESSAGES messages exchanged with vodaphone store 's Abhishek.
21st July 2012 12:17 pm
Mr varghese its not possible for me to disconnect ur number through messages, u have to come to store or else u can send mail to our dpt.
20th July 2012 8:17 pm
Sorry Abhishek . My 149|/375 plan is not activated yet. There is no point sending such message. I have lost interest in Vodaphone services.
Consider my request for the Vodaphone connection as withdrawn and refund the charges collected on two occasions from me and thanks for your efforts.
Paul Varghese
18th July 2012 11:11 am
Sir ur 149 plan is active..n ur 3g plan 375 request given will be activate wth 24 hours, for which u will rcv a sms..
Than
18th july 2012 8:14 am
Abhishek, sry to say, still no response / help from Vodaphone side, Please ensure that the 3G is activated on newly alloted number [protected] as requested
to Kuldeep and to you. The plan I agreed is 375/149 . The plan 99 for calls has been activated on my phone without my consent which please note is unacceptable,
Also inform me status and if no action possible in so many days from Vodaphone I do not want to go ahead with the services. Regards
Paul Varghese
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Vodafone — not satisfied will the billing method
I am Mahesh Tanawade, wants to complaint regarding the the billing method of the Vodafone Mobile Services . I have been using the services for more than 4-6 years. prior to the Postpaid connection was a prepaid customer.I have been recieving the bills for the the calls that i have not made. i have intimated about these issues for the past couple of months, this time i have recieved a bill of 3420 /- Rs. for the office purposes i have also activated the GPRS connection on the mobile. the very next day i have recieved a bill for the GPRS connection worth 2640 /-Rs. i again informed the customer support saying the it is not affordable for a common user to pay suc an amount of money all the time. i was pretty much sure that the calls were not made by me..
The the customer support agent agreed for the full and final settlement of 2640 Rs..Where an executive was sent to my address for the collection of the dues. I made the payment and the reciept no...866574
the relationship number is = 8.11469486.00.00.104571.
Now, i have recieved Two letters concerning the the same, One is sent By an Vodafone asking me to pay the 3420 Rs which includes the 2620 Rs as well as 850 rs which was for GPRS. I informed that vodafone care about this. Also informed that the SIM card is already been removed and the card is not active any more..
The Second letter i have recieved from an Advocate stating me to pay bills as soon as possible or Necessary Actions will be taken... Finally, An agent calls on the Alternative number which is my fathers personal number, Using Abusive language forcing to pay the bills.
Now what kind of Service is This...? i am an IT tech working Night Shifts for an American company.. I dont get time rather to spend with my family...
Now I am not at all Interested using this service or rather paying for it...
Hence, I Request to Disconnect the Services..