[Resolved]  Vodafone — Misguided - Vodafone No: [protected]

Address:

Mumbai Suburban, Maharashtra

Dear Sir/Madam,

Please review the chain of email below. I have been using this number [protected] for some time and had recently gone for change of ownership process. I had visited Vodafone store for 3-4 times for the entire procedure to complete. During these visits not even a single customer care executive informed me that post change of ownership I will have to approach them again and have all my plans activated again. I was under the impression that as the number remain same the monthly billing plan as well as the other services I have been using will remain the same.

Before the change of ownership the following plans and addons were activated on my number - Rs. 199 Montly rental, Rs.145 - SMS pack, Rs.199 unlimited internet access and Vodafone Roamfree for Maharashtra and Goa. After change of ownership only the Rs.199 plan was active and remaining all plans discontinued. With out these services I have incurred a bill of Rs. 4456.9 and hence I had approached the Vodafone customer care on 111. They asked me to send an email to vodafonecare.[protected]@vodafone.com with my concerns and there also I received no help and just a confirmation that I am being billed for my usage.

What they are not trying to understand is that they never informed me to reactivate my plans again after the change of ownership. Since this did not help, I approached Vodafone Store in Kalyan where I had requested for change of ownership. Here I had another bad experience and the executive Mr. Rishi made me feel as if I have cheated them. When I explained him about the way I have been treated on all customer care platforms instead of helping me, he was telling me that customers are paying Rs.10000 bill as well. He was putting all the blame on me when pointed out that it was there responsibility to inform me to activate all my services . I have lost all hope of help from Vodafone customer service. I am not in a position to pay bill of Rs.5000, when in this world of 3G and 4G and technolical advance I am asked to pay Rs. 3557 for gprs usage. This is a clear case of misguidance and ineffective customer service from Vodafone.

Request you to look in to this matter and help me provide a speedy resolution with out disconnection of my services, which is possible after the bill due date. I am willing to pay whatever charges are applicable that would have been billable to me with activation of my 145 SMS pack, 199 unlimed internet usage, Roam free and under monthly call charges of Rs.199 rental. I cannot afford for disconnection of this number as my complete work is done using mobile and I am the sole bread earner of the family.

PLEASE HELP!!!

Binu Ramanathan Karnaith
[protected]
[protected] Forwarded message[protected]
From: Vodafonecare Mum (MUM) <vodafonecare.[protected]@vodafone.com>
Date: Thu, May 9, 2013 at 1:06 PM
Subject: Billed Incorrectly on Vodafone mobile number [protected] [#2589842]
To: binu.[protected]@gmail.com





Dear Mr. Karnaith,

Thank you for your email dated 05/05/13, regarding charges for your Vodafone mobile number [protected].

Further to our conversation dated 09/05/13 on above mentioned Vodafone mobile number, we would like to inform you that we have checked your bills for bill dated 01/05/13 and charges of Rs. 4456.9 towards usage are indeed accurate and payable.

We would also like to inform you that we are unable to reverse you the charges.

Mr. Karnaith, be rest assured that you would not be charged for the services not utilized by you.

We wish to inform you that on above mentioned Vodafone mobile number Unlimited Loc+Nat [protected]@Rs149 is active effective, 04/05/13.

We also wish to inform you hat on above mentioned Vodafone mobile number Mi_C_V_199_30d_R2gb_Fu_2g is active effective, 04/05/13.

Additionally, we would like to for you that revert us with confirmation for activation of VF Talk 199 One Sec Plan_new on above mentioned Vodafone mobile number.

Mr. Karnaith, given below are the Service Request reference number for your enquiries; in case you need to check for more details on the same , you can share these numbers along with your cell number with us.

Service Request Number:[protected],[protected],[protected] and[protected].

Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications.

In case you need any further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Rupal Gharu
Vodafone Care
Contact numbers
For Enquiries : 111 or +91-[protected]
For Complaints / Requests : 198 (toll free)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in

Dear Customer, Need a new postpaid connection ? Would you like to buy a USB connection? We are happy to Help. Simply send POST as an SMS to 111 or alternately you can write to us at [protected]@vodafone.com or call on [protected] between 9am to 7pm you will get a call within 1 working day and we will assist you in the convenience of your home.



[protected] Forwarded message[protected]
From: Binu Karnaith <binu.[protected]@gmail.com>
Date: Sun, May 5, 2013 at 6:42 AM
Subject: Billed Incorrectly on Vodafone mobile number [protected]
To: vodafonecare.[protected]@vodafone.com


Dear Sir/ Madam,

This is to bring to your notice that I have been incorrectly billed for the month of april 2013. My vodafone bill on May1 shows Rs. 4456.9 for mobile number [protected],

I have recently made change in ownership for this number which is now in my name. My previous plan details are - Rs. 199 rental, Rs.145 SMS pack and Rs.199 for 2GB internet access. I have also registered a complaint a vodafone customer care yesterday. Mr. Nitesh Mishra informed me that when a change in ownership is done I need to reactivate my previous add ons. This was not informed to me by your Vodafone store at Kalyan. I am really disappointed by the customer service you have provided to me.

I would like to receive a revised bill as per my previous plans which were active. In no ways I am going to pay this huge amount of Rs. 4456. I feel I am cheated by your service when I have been a loyal customer for a very long time.

I would appreciate if an immediate action is taken on this and this issue resolved amicably.

Regards,
Binu Ramanathan Karnaith
303,Silverline CHS, Shivnagar Road,
Lalchaki,
Ulhasnagar 420114