[Resolved] Vodafone — Misinformation, Billing and Collections
My complaint is with Vodafone Postpaid connection. I bought a new connection in Dec 2012. At that time i was informed that i would get 1GB data free, however, i was not informed that it's only for a period of 3 months and that after that i will be charged for Data. I received no warning or anything to inform me that i will get charged for data after a certain period. Then i got a bill of Rs. 10,000, in which i was charged Rs. 8000 for Data. It's only after i called Vodafone customer service that i was told my data plan was only for 3 months. One lady named Parminder on the phone that i was supposed to get 1 GB free and that my charges will be reversed. After 2 days my internet was disconnected. When i called customer service, a male agent spoke to me and apologized and said that yes, i am supposed to get 1GB free and that i shouldn't be charged. He then activated my services within 2 hours.
Then i get an email from Vodafone that the charges are correct and i have to pay the entire bill. Nobody at Vodafone tried to resolve my issue and insisted that i pay the whole bill. Eventually i went to the Vodafone gallery, asking for some way to pay in installments, and they refused that too. They said that i have to pay the whole bill and cannot pay in parts. Then in June, the Vodafone collections department, sent 2 collection executives to the residential address registered because the said number was disconnected and they were not able to contact me. I was not at home neither was my husband. Only my in-laws were home who are senior citizens. The executives tried entering the house forcefully even after they were informed that we are not at home. They started shouting in the presence of other society members, telling everyone that we haven't paid the bill etc. This kind of behavior is very demeaning. I spoke to the collection executive over the phone after they got my number from my husband and he refused that anything as such happened implying that my mother in law lied, which is again very demeaning of them. I told them that i will pay in parts. The executive refused to help and threatened to send a civil court order etc and said that i will have to pay the whole amount plus some 18% interest charges for last 3 months.
Now my complaint in short is as follows:-
1. Vodafone did not give me proper information about my data plan. They didn't send any warning or anything stating that my 1GB Data Plan is deactivated and that i will get charged henceforth.
2. Different agents gave me different information.
3. Nobody tried resolving my issue.
4. The collection agents harassed my in-laws and are not helping me out in any way.
I don't know what to do.
Complaint marked as Resolved Dec 15, 2016
Verified SupportVodafone India Customer Care's response, Jul 30, 2013
Please help us with your current and alternate contact numbers at http://bit.ly/159pShJ and we will get back to you with assistance at the earliest.
Vodafone Customer Care.
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