[Resolved] Vodafone — Misinformed charges | |||
I have mobile number [protected] with Vodafone Mumbai with a credit limit of Rs.1800 decided by Vodafone this month. 1. I have a Data Plan of Rs.99 per month for unlimited data usage (subject to fair usage policy). However, I have been billed Rs.21,500/- for the same. 2. Although my credit limit is Rs.1800, I received an alert only after the unbilled usage went up to Rs.21,500/- and my services were barred within an hour. I am a man with limited means and support my spouse and a newborn child on the meager salary that I get. Please help me resolve this as soon as possible. "The company told that i was an incorrect APN towards data usage and hence overcharged". I was never informed about changing the apn. I feel cheated. Also the Nodal officer who called on my complain to Vodafone was rude and unwilling to help me whatsoever. He said you can take it further, we will do anything. Look like Vodafone does not care for it's customers anymore and loyalty is not recognize. Was this information helpful? | |||
Dec 15, 2016 Complaint marked as Resolved Verified Support Jul 10, 2012 Vodafone India Customer Care's response Hello Mandar Dabholkar, Thanks for speaking with us. One of our executives will get back to you in 48 hours with an update. Regards, Vodafone Customer Care | |||
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Vodafone — unwilling to change plan
I have vodafone postpaid connection since Apr 2004 with the number [protected]. I was charged exhorbitantly with the tariff being vodafone to vodafone 0.50 paise/min, to other local numbers Rs 1.90 and std, Rs2.40.when i went to vodafone store on 05/05/10, to check the availability of other tariffs, they suggested me to take talk 100 plan under which, it will be Re1. for all local calls, 0.50 paise for vodafone and Rs1.50 for std. and they said that it will be done in the next billing cycle only ie. 18/05/10. but it did not happen by that date.
In the meantime, their sales team was doing door to door marketing. They had come home on 17/06/10. They guaranteed that if I take another post paid number, they can convert the existing plan into plan 299 under which I will be given 300 mins talktime free and all calls would be 50 paise irrespective of local,std,landline. they assured that the plan will be converted immediately.
Because it did not happen, I went to the Chembur vodafone store on 23/06. They apologised and said that it will be done in 48 hrs. I am still waiting. nothing has happened. In vodafone everybody is ready to talk but nobody to ready to act on the complaints.
To top it all, just to stop getting the promotionsl msgs, it seems we have to wait for more than a month!!
I am still waiting, nothing has happened
I am very upset with the way things are happening, Banumathi