[Resolved] Vodafone — Misleading GPRS activation and deactivation

aam_aadmi78

from Hyderabad, Telangana

Address:

Andhra Pradesh

Vodafone seems to have the intent of fooling money from customers in it's GPRS service. First of all, it gives a very ambiguous prompt to mislead consumers into auto-renewal of it's GPRS service. I have been a victim of that. And now that I want to deactivate it, they sent me a text saying "Fro deactivatin auto-renewal please dial *121*0*98, which when I dial, I get the response "You may not make calls to the dialed number".

Very bad ethics, I'm sure millions like me are a victim of their practices but are helpless.

Was this information helpful?

No (0)

Yes (0)

Dec 9, 2016

Complaint marked as Resolved

Verified Support

Mar 21, 2013

Vodafone India Customer Care's response Hello Sir/Madam,

Kindly share your current and alternate contact numbers at http://bit.ly/1494ic4 so that we can address your concern soon.

Regards,
Vodafone Customer Care.

Related Vodafone India reviews

View all 27109 Vodafone India Reviews

Comments

Priya Sachdev

from Mumbai, Maharashtra

Vodafone — Fooling & Misguiding & charging

Different talk paln communicated & activated different one by charging Rs 600/-. Pathetic service from Vodafone customer care.

No reverts.

Tapan Malhotra

from New Delhi, Delhi

Dear Sir,

Different talk paln communicated & activated different one by charging Rs 1000/-
When i have taken a new number it was under corporate plan but now when i receved my first bill. I wil able to know that they have give me some other plan,
(Clip charges were there, no itemised bill is sent, privelage to one number (10 paise per miniute call in not there.)

kindly change my plan asap.

tapan malhotra
Vodafone No. [protected]

pratosh srivastava

from Gurgaon, Haryana

Dear Sir,

i'm pratosh srivastava & my mb no is [protected] i want to deactivate my gprs. Pls do the needful right now.

thanks!

innosemi

from Delhi, Delhi

Vodafone — GPRS ACTIVATION

I am a user of Vodafone number [protected]. Yesterday I bought a GPRS activation pack & requested Vodafone Customer Care to send me the GPRS Settings for my NOKIA N-72. Their one Mr. Surya asked me to send SMS "VMC" to 52586, & within half hour I would receive the GPRS setting. I did exactly I was told but to my astonishment I received a reply SMS from GPRSsetting that "Settings received but not saved Unable to authenticate meesage. Message deleted." I do not know what to do & despite my regular attempts to recontact Customer Support I am not getting through as they keep the line on hold & finally disconnect. Such Pathetic Service Support & calous atitude was never expected of a multinational like Vodafone.