[Resolved] Vodafone — Misleading & Illegal Activity by Vodafone staff & authorized agents | |||||
Honorable Sir, Greetings...!!!!! To Safeguard myself from any further issues,illegal activities or claims from Vodafone,i am attaching a copy of request sent to Vodafone authorities on 11/06/2013,here as follows...... Dear Sir, This being a very serious matter,i would like to bring this information to help you in improving your services and conduct of your staff. I,Surya Prathap Singh had registered for a new postpaid connection by selecting my choice no-[protected] at one of your authorized agency in shivaji nagar area of Bangalore. The person Mr.Basha,Ph-[protected] who collected my documents(DL proof & Passport Photo) filled the form & gave me counterfoil bearing no-CKAA 168529 Dated-5/6/2013. After 2 days on 7/6/2013 i received call from Mr.Basha stating that the no i have selected is not available and requested me to select some other nos,on this i asked him to cancel my Application for new connection and return back my documents.On this he asked me to contact Mr. Hemanth (TL) ph-[protected] for requesting him to cancel my application. I immediately contacted Mr.Hemanth & requested him to cancel my application if the nos [protected] have selected is not available,on this Mr.hemanth apologized & requested me to select other nos and he sent me a text msg bearing few nos- [protected], [protected],& [protected] asked me to select one of those.due to his repeated requests i was bound to select one of those nos Bearing-[protected] and requested him not to disappoint again. After all the verifications (residential & Telephonic) were carried on by vodafone customer care staff, On 10/06/2013 i received a text msg from customer care asking me to "call 117 for televerification for your new vodafone number [protected] (Which i never selected). After this i tried calling Mr. Basha repeatedly his nos responded switched off and repeatedly called Mr.Hemant but he never answered my call.Hence,after going through such a bad EXPERIENCE at just beginning of a new postpaid connection,i decided to bring this matter to you to avoid any further problems. Dear Sir,I Humbly request you to cancel my application for the new postpaid connection i had applied and kindly return back my Above said documents along with my photo to avoid any unavoidable circumstances in future. I Hope you will consider this matter as serious issue and do the needful as earliest possible. And even would like to declare that I should not be held responsible from Vodafone for claiming any bills or indulging in any illegal activity in case of my verified connection is passed over to some other person or sources. Kindly cancel my application immediately and return back my documents to avoid any further legal actions from my side. Thanks & Regards. Surya Prathap Singh Mobile: [protected] Bangalore Was this information helpful? | |||||
Dec 19, 2016 Complaint marked as Resolved Verified Support Jun 14, 2013 Vodafone India Customer Care's response Hello Surya Prathap Singh, We value your time on the call with our executive. Regards, Vodafone Customer Care. | |||||
 4 Comments | |||||
Comments
Vodafone — Asking to illegal Bill
Hi All,Same thing is happen to me, I got call from Mr. Vikas Bansal Phone:+91-[protected] he told me that Advocate Mr.Tarun Kumar Phone(+[protected] sitting in chamber no:372 Patiyala Cort Delhi has filed a case against you. and you have to appear tomorrow morning 9:00 AM in Delhi.
When I asked to Mr Tarun Kumar, He told against you Phone +91-[protected] which was disconnected in 2009 there is a bill of Rs 1359.00 and you have to pay right now other wise come to Delhi for hearing tomorrow.
It is illegal my phone was theft I asked customer care to close the connection and I paid all the bills, after one year asking again to pay it.
Vodafone — illegal calls
Sir ,We have received some calls from the number ( [protected] ) .. We want to know the address of this number...
our Next step will be F.I.R
Bhagat Kamal,
Ajmer
Vodafone — Verification documents are not returned
Dear sir ,I had applied for Vodaphone number and submitted my verificaiton documents(signed) to an agent of Vodaphone (name Ashok :[protected]) a month back (month of Aug 2011). Few days later , when i asked him to cancel my application and return my documents , he promised me that he'll be returning them in few days But even after waiting for 15 days and more, i didnt get my documents resulting i again called him. He again assured me but even after waiting for another a week , i didnt get my documents . Now he is not picking up my call and when i tried to contact his manager (name Mayur : [protected] ) , he also made fake promises to return my documents. and now the manager is also not picking my call . I am stuck in a bad position since i am afraid my documents can be misused .
Kindly look into this matter.
Looking forward for some help .
Thanks
Akash
Aundh , Pune
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Vodafone — wrong suggestion by agent
when contact with the customer care executive wrong information regarding the plan (Rs.51 recharge)they did not inform us regarding the changes made in the plan properly.
about the terms & condition .
but when complained they did not gave any proper response and just ignored.
and told us will send u the message within 24 hours but no answer yet .
so pls try to give the refund us and cancel the scheme.(agents name is Harsh).in mumbai and superior name is Kapil. so pls do the needful.