[Resolved]  Vodafone: MNP Request Closed Without Follow Up — MNP request closed without follow up

Address:

Mumbai Suburban, Maharashtra

I sent an MNP request (Porting Code: VM475835) to port out of vodafone on 31 August 2011. I received a call from the executive a few hours later asking why I wished to port out. I explained that I find my basic rental of 250 too high and the data plans are steeply priced compared to other servers. The executive offered a not-much-cheaper 199 rental plan, albeit with higher calling rates. When I said it didn't seem to make much sense to me ("Do you really think you're offering me something better--evaluate yourself!"), he said "Ma'am, can I please call you back?" and hung up without my approval, without offering anything valuable, without even touching the data plan offerings. He obviously did not call back.
I visited the vodafone store the same day (my second visit) and explained the situation to the executive, who said this happens sometimes, but the MNP department would definitely get back, that it stretches over a week at times. It's over a week now, I have received no call.
I visited the store to inquire about the status after a week (my third visit) much to my dismay that it's shut every Thursday (I thought they claimed to be Happy To Help 24*7*365!).
Disappointed about wasting precious work hours, I called 111 for the MNP status; the executive said "Ma'am you need to deactivate your current plan before you port out". "But what's the status of my request?" "Ma'am you need to deactivate your current plan before you port out". "Must I stay without a connection until I'm connected to another server or until you promise to follow up (but don't)?" "I apologize Ma'am but that's the procedure." No update on the porting request, just non-sensical expertise. The executives on 111 receive no training whatsoever, certainly do not know what they speak and outright get on your nerves with their foolish replies.
I visited the store this morning (yet again), and as expected the status of the request showed "CLOSED" (because a call had been made to me...so what if he said he'd call back but didn't). How CAN my request be closed if it hasn't even been opened, let aside be addressed or solved? How CAN such a huge company resort to cheap tricks to jostle customer requests? What a sorry state! The executive has promised to send a "STINKER" regarding this.
I know not what will come of the "STINKER", whether I would have good riddance from the server, whether the executives at back office would ever be trained before attending live calls, whether I would receive cheaper plans as promised to me this morning, but I know for sure how telecom companies stress customers to the point of absolute frustration and helplessness! The system totally disgusts and I wonder why no action is taken for the inconvenience caused.

An absolutely distressed and unhappy over-ten-years-loyal-to-vodafone customer!