[Resolved] Vodafone Mobile Broadband — Network issue | |||
Sir, I had purchased a Vodafone Mobile Broadband USB Stick on[protected] model no:K3770, SN:[protected] Cost : 1500/- Rs for USB Stick, CS NO: VKS/11-12/CS01/239, and 199/- Rs for activation Fee, SP NO: VKS/11-12/SP01/6945 The day i purchased the modem the executive told me your modem will activate on Dt: 31/10/2011 before 14:00 hrs, In the evening when i connected the modem to my PC its shows the network problem, i contact to customer care i explained the problem, they told me that there is some problem with your SIM CARD in the modem, Same day I went to Vodafone Gallery at KHARGHAR from were I purchased the Modem and explain them the problem, they replaced my SIM CARD and give me the modem and the executive gave me the PC settings for Modem on a Paper, when i came back i did as the executive told me, but there was same problem. Next day on 1/11/2011 i launch a complaint to Vodafone gallery, executive having same problem. he replied to me that he doesn't have time to attend the complaint, as if he had so many complaints to do, i told him you can come on second day he said OK i will try to come, but he didn't came, on the same day in the evening i again went to Vodafone Gallery with same issue, they told me that the person will come tomorrow ie: 2/11/2011 to attend the problem and if he doesn't come we will refund your money, but as usual the same the person doesn't came. next day on 3/11/2011 i visited to Vodafone gallery to re-fund my money and to hand over the modem, executive replied me that he cannot take back the modem or re-fund the money till the technician will attend and solve the issue I don’t want to keep the modem as if I am facing the problem, I want my Money refund Kindly to the needful Pradeep Jaiswal Was this information helpful? | |||
Dec 5, 2016 Complaint marked as Resolved Verified Support Nov 08, 2011 Vodafone India Customer Care's response Hi Pradeep, We tried calling, but there was no response. Kindly share a convenient time for us to contact you and address the issue. Regards, Vodafone Customer Care | |||
 2 Comments | |||
Comments
Dear sir,
i am Md Jawaid Hussain my mobile no [protected], also pursued with Vodafone data card no [protected] in 18-may but some problem will be faced plz contact me as soon as and remove my problem when i contact to cc it will not response thts why i with Vodafone head courtier plz solve my problem as soon as and contact me [protected]
thanking for thats
mdjawaid.[protected]@gmail.com
i am Md Jawaid Hussain my mobile no [protected], also pursued with Vodafone data card no [protected] in 18-may but some problem will be faced plz contact me as soon as and remove my problem when i contact to cc it will not response thts why i with Vodafone head courtier plz solve my problem as soon as and contact me [protected]
thanking for thats
mdjawaid.[protected]@gmail.com
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Vodafone Mobile Broadband — Extremely low speeds
I have been using a vodafone data card for sometime and have been experiencing problems with the connection speed.When I spoke to customer care executive I was told that the speed would be around 155 kbps,whereas I don't receive a speed of more than 35 kbps.Sometimes the speeds go down to less than 1 kbps and I am unable to load any webpages rendering this data card useless.I bought a vodafone connection because I trusted that a company this big would have a good infrastructure and deliver on their promises.I think vodafone should try and resurrect this problem asap.