[Resolved]  Vodafone Mobile Company — Regarding change of my mobile plan from postpaid connection to prepaid connection

Address:

Ghaziabad, Uttar Pradesh

hello vodafone,


I am writing this letter with full of disappointment and sadness with the service of vodafone,I am an engineer by proffession working in MNC, I Have a vodafone corporate postpaid connection which i took from my office.For some special reason i want to convert my postpaid conection to prepaid connection, For this i am struggling from last one month. Basically i live in ghaziabad(U.p) I went to the vodafone store Sector-18 Noida as well as in ghaziabad(Navyug market) for the same issue but everytime they are not fullfilling my request and requirement,they are toggling me with useless issues, I had faced the following problems during visit:-

1) On Vodafone store sector -18, Customer care executive continiously forced me to not to change the plan from postpaid to prepaid after 4-5 unsuccessfull attempts, they were agree with me to change my plan but i am shocked after that they had refused me by saying that i am not a person as same as my photograph, i was stonished after that, all the other customer on store are able to recognize me with my photo but executive not strange . I requested to the executive many time this is my photo but he had denied my all request. i requested him i am very busy guy not have time but no response. strange!!!!

After that i had returned back with disappointment and went to took new photo As i have very short time, i decided to go again to the store and take the leave from my office for the same project.

2) Then after that today i went to again vodafone store navyug market ghaziabd today with new with full payment clearence.i have id proof and address proof copy, but on one counter they were ready to convert my number and send me to another counter, on that counter executive had refused my request and said we can't do that, please come after some days without any proper reason. At the same time i had talked to phone customer care of vodafone and bhawna had attended me and she was saying that you can proceed, she talked to team in navyug market, But again same response Big no without any reason. Even i had requested to talk to customer care to whom i was talking on phone to talk to team sitting in the store but again bad response and toggling me and again refuse the resquest to talk with their same team on phone........uffffffffffffffff

I had lost my important hours for this small change and even i have lost complete faith with vodafone.In my family even my all friends are using vodafone numbers, after these incidents i am not happy with the services of vodafone. I want to close this number even all my family numbers right now. But my i am old customer of vodafone and due to my proffessional job reason i can't do that.

Now you tell me is this the right way?. I am totally disappointed with vodafone serivce and know that no one will come t help me from vodafone side. I was using one airtel number also and totally satisfied with their service even they know that how to react and care the senimnets of their customer and I want to go to the the consumer court for the same matter.

So i am requesting you to look into this matter asap.. Now i am feeling helpless and this incident forced me create the trust on other company like airtel or relaince. I know that they always take care properly their customer request.


Please help as soon as possible.send me the escalation matrix of vodafone.Register the case asap.


Regards
Sudhanshu Sharma
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