[Resolved] Vodafone - Mobile Service — Offer Activation without any confirmation | |
Dear Sir, I have Vodafone prepaid Connection No.[protected]. On 22nd of Sep 2009 19:21 I received Message "We are happy to credit promo minutes of Bonus 19 in your account." from Vodafone (same they will deduct my balance Rs.19) I am surprise to see how it is activated without any requirement of confirmation. So I call to customer care and after 20 minutes debates the launch my complain vide service registration no.[protected] and today on 25th Sep 15:30 their one representative Ms.Puja Dhariya give me message that you had received call from [protected] on[protected]:21 and you confirm this offer. I checked my log and told her on this time I received only message not any call (As I use Nokia E50 this model is enough capable for message and call history their is no option for manual delete of any log.) I already send complain mail to "vodafonecare.[protected]@vodafone.com" on[protected]:46 am It is request to you kindly do something for this. Regards, Mayur Sankaliya Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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mera nam shakti patel he aur mera cell no.he [protected]. date 08/10/09 ko mere pe raat ko 1:24 pm ko msg aata he ki aapki callertune yeh pyar hi to tha set kar di gayi he jisse mera balance bhi kat chuka tha.me lagatar tin din se aapke customer care adhikari ke saat baat kar raha hu lekin mujhe ko bhi sahi answer nahi de raha 2 din to mujhe bataya gaya ki server me details 24 gahnte baad aayegi lekin 2 din to kafi hote he server ko update ho ne me. aaj subah phir me ne aap ke adhikari ke sath baat ki to mujhe batay gaya ki 4 ghante baad phone karo. me ne pucha ki ye kab tak chalega aap log customer ko sahi salah kab doge phir bhi mujhe koi sahi javab nahi mila.phir me ne aapki head customer care adhikari ke sath baat ki to mujhe 2 ghante ka time diya gaya aur kaha gaya ki aap ko 2 ghante ke baad samne se call aayegi. aap ki head customer care adhikari ne mujhe call kar ke bataya ki aap ne khud callertune service ka call aane par callertune ka selection kiya he.lekin ye answer bhi sahi nahi tha aap ki callertune 90 din tak hoti he aur me ne meri favourite callertune sirftum ka selection 6 mahine se upar kar raha hu to mujhe koi aur callertune ko le ke kya karna. aur agar me ne khud selection kiya hota to me customercare ko phone karne ki jarurat kya thi. ek to mera balance bhi kata he aur meri favourite callertune bhi change ho chuki he to ab aap mujhe bataye ki me aage kya karu.
1. aap ke customercare adhikari ke sath baat karne par bhi koi sahi answer nahi deta.
2. 3 din ho jane ke baad bhi aap ke customercare ke server me details update nahi hoti jisse aap ke
adhikari customer ko sahi answer nahi dete.
3. aap ke customercare pe baat karne ke baad waha se 1 confarmation msg aata he aap ke customercare adhikari ke naam. jabki me ne 5 baar call carne ke bavajud bhi msg nahi aaya tha jisse pata chalta he ki aapke adhikari customer ko bevkuff bana rahe he.
4. aap ke customercare adhikari ke naam 1-BRIJESH P DARJI & 2- HEAD OF CUSTOMERCARE KRISHAN BHATT.
please mere savalo ka javab do.aur mera balance aur meri callertune jo thi vo vapas do.
PLEASE ANSWER OF MY COMPLAINTS.
THANKS & REGARDS
SHAKTI PATEL