[Resolved] Vodafone Mobile Services Limited — Wrong ISD charges in Vodafone Bill | |||
Hi Sir/Madam, Through this mail, I would like to draw your attention towards the wrong ISD Charges Rs.5350+ 12.36% Vat levied in my Vodafone Bill dated 15.08.12 for Rs.6263.82 for the period 15.07.12-14.08.12. Wrong ISD Charges are being levied in my Vodafone Bills for the last 3 months. I have complained to Vodafone Customer Care so many times but no actions have been taken from their side to DEACTIVATE my ISD Services. This resulted in ISD calls for Rs.5350 from 27.07.12 to 08.08.12. The steps taken by me to deactivate ISD Services are as follows:- (1) I have sent a SMS to deactivate ISD Services on 20.05.2012 as ‘CAN ISD’ to 111. (2) After that I have sent a mail to Vodafone Customer Care on 24.07.12 in which I had requested to waive off my ISD charges for 15.06.12-14.07.12 and DEACTIVATE my ISD Services as soon as possible. (3) I also contacted Vodafone Customer Care Officer in the beginning of August 12 and he replied me that your ISD Services have already been deactivated with effect from 25.07.2012. (4) I also contacted with Vodafone Customer Care Officer on 28.07.12 to get my ISD Services deactivated. He took my complaint and provides reference no.[protected] dt. 28.07.12. Now, As per mail dated 19.08.12 Corporate Customer Care is saying that ISD and STD Services are inter connected. If I deactivate ISD Service, the STD Services will automatically get deactivated. So, in spite of many actions taken from my side to deactivate ISD Services, Vodafone Customer Care did not take care and no actions have been taken from their side. Hence I request to please look into this matter and take necessary actions to waive of my ISD Charges for Rs.5350+12.36% Vat. Thanks, Anil Kumar Mob. [protected] Address: H.No.B-990, B-Block, Sangam Vihar, N.Delhi-110062 Email :[protected]@gmail.com Complaint against : Vodafone Mobile Services Limited C-48, Okhla Industrial Area, Phase-II, New Delhi-110020 Was this information helpful? | |||
Dec 3, 2016 Complaint marked as Resolved Verified Support Sep 06, 2012 Vodafone India Customer Care's response Hello Anil, One of our executives will get in touch with you in a while to address your concern. Regards, Vodafone Customer Care, Delhi & NCR. | |||
 4 Comments | |||
Comments
Hi,
I have also found the same case.
Mr. Kuntal S.Shah has also complained dt. on 27.06.2011 for his Mobile no.[protected] regarding wrong ISD charges levied in his Vodafone Bill no.[protected] dt. 7.6.2011 for Rs.8003.82.
The ISD no. which he complained is[protected]. This is one of four ISD no. which have been used during ISD call. The four ISD nos. are[protected],[protected],[protected] and [protected].
Hence please look into this matter seriously and I request you to take necessary actions to waive off ISD charges.
Thanks
Anil Kumar
[protected]
I have also found the same case.
Mr. Kuntal S.Shah has also complained dt. on 27.06.2011 for his Mobile no.[protected] regarding wrong ISD charges levied in his Vodafone Bill no.[protected] dt. 7.6.2011 for Rs.8003.82.
The ISD no. which he complained is[protected]. This is one of four ISD no. which have been used during ISD call. The four ISD nos. are[protected],[protected],[protected] and [protected].
Hence please look into this matter seriously and I request you to take necessary actions to waive off ISD charges.
Thanks
Anil Kumar
[protected]
Hi,
None of the executives have got in touch with me as yet to address my concern.
Call me between 9.30 AM to 10.30 AM, 1 PM to 2 PM and after 5.30 PM on my Mobile nos.[protected] and [protected]. I can be approached on weekends-Saturday and Sunday.
I have paid Rs.253/- for the Aug12 Vodafone Bill except ISD charges Rs.6011/- (Rs.5350/-+12.36% VAT).
Thanks,
Anil Kumar
None of the executives have got in touch with me as yet to address my concern.
Call me between 9.30 AM to 10.30 AM, 1 PM to 2 PM and after 5.30 PM on my Mobile nos.[protected] and [protected]. I can be approached on weekends-Saturday and Sunday.
I have paid Rs.253/- for the Aug12 Vodafone Bill except ISD charges Rs.6011/- (Rs.5350/-+12.36% VAT).
Thanks,
Anil Kumar
Hi,
I have also found the same case.
My mobile no. [protected] regarding wrong ISD charges levied in my Vodafone Bill no.81479809 dt. 03.08.2016 for Rs.200/-
The ISD no. for which I'm raising complaint is #[protected]. This is the ISD no. which have been used during ISD call 2 times n cost rs. 200/-.
Hence please look into this matter seriously and I request you to take necessary actions to waive off ISD charges.
Thanks
Ramya Gangwar
+91-[protected]
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I have also found the same case.
My mobile no. [protected] regarding wrong ISD charges levied in my Vodafone Bill no.81479809 dt. 03.08.2016 for Rs.200/-
The ISD no. for which I'm raising complaint is #[protected]. This is the ISD no. which have been used during ISD call 2 times n cost rs. 200/-.
Hence please look into this matter seriously and I request you to take necessary actions to waive off ISD charges.
Thanks
Ramya Gangwar
+91-[protected]
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Vodafone mobile — WRONG BILL CHARGE
DEAR SIR,MY SELF AAMIR SHAIKH.
VODAFONE CHARGE ME ISD CALL CHARGE RS.810/- WHICH IS I AM NOT DONE.
THANK YOU
AAMIR SHAIKH