[Resolved]  Vodafone - Mumbai Circle — Disconnection without any request and faulty billing

Hi,

This is Kulin Shah. I am based out of Mumbai. My previous employer had a corporate account with Vodafone (Mumbai circle) and the bills were paid by the company. After I left previous employer and shifted to a new work place, I got the number shifted from Corporate account to an Individual corporate postpaid no. After paying the first, bill post shifting of plans, my no was disconnected on 2nd September. I inquired as to why my no was disconnected they had received the request over the phone. I asked them to share the same and they refused to do the same. I asked them how they could disconnect the no without receiving anything in writing without it having my signature on the same. As an e.g. I quoted that whether he would disconnect our Chief minister's no if I called on his behalf. He confirms that he would do the same.

In order to understand the disconnection procedure I was confirmed by another customer support executive that they need a witten confirmation of the same and only then can they diconnect and even after receiving the letter they would make a call to the user to understand the reason for disconnection. On visiting the Vodafone showroom the executive said that they were not sure as to why my no was disconnected and confirmed that they had not received any written letter from me and also they had not made any confirmation calls.

After 3 months in the end of November Vodafone collection team calls up and says my no is disconnected for non payment of bill. They bill amount is approx Rs. 3200 (incl of taxes). They have charged me Rs.1999 for GPRS pack, which I have not requested for, they have charged me for voice mail, which I again have not requested for and have also charged me for detailed billing feature which I was told was free of cost because I was a corporate customer. The team says I can arbitarily deduct Rs.1000 and pay the rest and they will oblige me by reactivating the connection i had never asked to disconnect. On asking to give me a explanation of this deduction and putting the same on a letter / email they refused to do so and said they would ask the legal to get in touch with me.

I pray to you and help me resolve this case and get me justice

Yours Sincerely,
Kulin Shah