[Resolved]  Vodafone — Charged Rs1954.20 for V L 99 unlimited

Address:

Mumbai City, Maharashtra

Hi,

I am another dis satisfied customer of Vodafone, who has been incorrectly charged again. I got this number transferred in the month of May 2011 and since then i am facing tremendous issues with Vodafone. On 2nd June 2011 i send them an email requesting them to activate the V L 99 unlimited service on my phone and post which i got the basic information about how to activate the service, when i spoke with an agent i was informed that i need to deactivate the Vodafone live 0 rental service and post which i will be able to activate the Vodafone live 99 unlimited service. I placed a request for the same and the service got activated.

Going fordward when i checked my unbilled usage it was constantly on a high and upon calling Vodafone i was tolda to call after the bill is generated. To my surprise the bill reached up to 2400(approx) and after that i was informed that i was chagred Rs1954.20 for using the internet service. I immediately called up the customer care and i was informed that i was charged for Vodafone Mobile connect service which was activated on my phone and i should have called to deactivate this serivice if i didnt wanted to be charged for any internet usage.
How on earth would a layman know that he needs to deactivate VMC service and keep the VL99 unlimited service on and make changes to APN settings from the phone. I was never informed by any technical support agent to make such changes.
When i called up the customer services i was informed by a vodafone agent that there is a flaw in the system and a technical support agent should have informed me about changing these settings and deactivating VMC or using a different APN.
After this conversation i did send an email and i got an unsatisfactory response via email that i will have to pay the charges as i have used the service.
Going fordward i did call up the customer services and spoke with Tasmia Khan a customer services supervisor and even she agreed that i should have been informed about this and actually i should not have been charged this amount as i have the VL99 unlimited, but she couldnt send this information to the technical team as it would be an error on her part and she completely refused to provide me with any solution.

I have always had such kinds of trouble from vodafone and i have all the email sent to the, kept with me. I would need to seek assistance from the consumer court as this matter has gone out of hands now.

My number - [protected].
Name - Sanesh Bhatia.