[Resolved]  Vodafone — DEACTIVATION OF MOBILE NO. [protected]

Address:

Mumbai City, Maharashtra

September 16, 2011
To,
The Manager/Chief Executive,
Customer Services
Vodafone Essar Ltd.
Mumbai

Dear Sir,

Sub : Complaint for disconnecting the Mobile no.[protected] permanently

This is with reference to the above, whereby my mobile no.[protected] has been said to have been permanently disconnected on my visit to your Vodafone gallery, Goregaon west branch.

I wish to tell you that this extreme action has been taken by your company since they do not have my supporting documents in their records. The documents have been submitted by me twice in the last year November 2010 and earlier also in your gallery.

I was not informed that such an extreme action will be taken except for an sms received 3 days ago to submit the documents. Being a professional it is impossible for me to attend to such things except on a Sunday since I am working. I had to specially come early on Friday since my mobile started giving the message of “Sim Registration failed”.

I have been your esteemed customer for the last 7 to 8 years from the time Vodafone was originally known as “Orange”. I have always enjoyed the pre-paid connection from the very beginning and had a balance of more than Rs. 3,500 on hand. This number has been circulated and known by everyone known to me from the very beginning. After 7-8 years of enjoying your services if I am informed that my documents are not in order with your company then I have to be informed properly for such default before such an extreme action is taken.

So the damage done to me by your extreme action of permanently disconnecting my number is both physical and mental. It is practically impossible for me to give a new number to everyone possible and there is also my prepaid balance loss of more than Rs. 3,500. I am just casually informed that neither I can get this number back nor will my balance be transferred to any new number as per company policy.

It is really discouraging to know that you have no proper system of informing your esteemed and old customers properly if there is any deficiency in their documents submitted and extreme action is taken without informing them and without any recourse. In my family we have about 6 vodafone numbers and have always enjoyed your services without complaints. This incident will really make us think again in the near future.

Please let me know what is the way out otherwise I will have to complain to the Consumer Grievance Cell and take legal action to recover my money and for the mental torture that your company has put me through.

Your early response in this matter will be highly appreciated and eagerly awaited.


Thanking you,

Yours faithfully,


Sarika Agrawal
An Aggrieved Customer