[Resolved]  Vodafone — Bill related issue

Address:

Mumbai City, Maharashtra

Problem Statement:

I'm using special Corporate Plan on my Vodafone Number +91 [protected]
for Tech Mahindra employees: VG_M&G_MV_TechM299 since mid-October 2011
under which I' supposed to get 5 GB data free every month.

However, as per the bill dated 4th Feb 2012, I have been charged Rs.2110.20
for using Internet under 'iPhone Internet Usage' even though the
actual Data usage for this period is much much lesser than the 5GB limit.

I have been using iPhone way before this tariff plan was activated (on 22nd October 2011),
and in the bills received for the month November and December 2011, I was never Charged for using internet on my iPhone.

Also, I was never asked/informed before activating iPhone services on my number.

I still haven't received any resolution/reply even after constant follow-up through Mails and through Customer Care.
Now my Vodafone number has been barred from making Outgoing Calls and I Have no clue where to escalate the issue.

I have been a Vodafone Customer for 5+ years and this kind of negligent behavior is really concerning.