[Resolved] Vodafone — Complaint on billing & blackberry internet service | |||
________________________________________ From: acknowledgements <[protected]@vodafone.com> Date: Tue, 7 Feb 2012 13:30:52 +0530 To: <[protected]@gmail.com> Subject: Happy To Help: Complaint on billing & blackberry internet service Dear Customer, We thank you for writing to us. We have referred the matter to our concerned department and will definitely revert to you within three working days. To enable us to process your request at the earliest, we request you to kindly re-check the email sent by you - Does it mention the Vodafone Mobile number? Please do include the number without which we will unfortunately not be able to process your request. - If you are a Postpaid customer, please write to us from your email id registered with us. If you would like to register your id or change your registered id, please send the following SMS <Email>space<E-MAIL ID> to 111(toll-free) from your Vodafone mobile. The email id will be registered immediately, after which request you to please resend your email to us. If you need any further assistance, please do call us on 111 from your Vodafone mobile phone. Happy to help, Vodafone Care Contact numbers For Enquiries : 111 or +91-[protected] For Complaints / Requests : 198 (toll free) Fax number : +[protected] E-mail : corporate.[protected]@vodafone.com Website : www.vodafone.in This is an auto-generated response. Kindly do not reply on this mail. To access your online account, please register for My Vodafone services through our website www.vodafone.in My Vodafone Now you can manage your account all by yourself. By logging on to My Vodafone you can View and analyze your bill / account statement Pay your bill / security deposit Change your talkplan and send us billing and tariff related queries Request for a duplicate bill Activate and deactivate services Activate Roaming Order a new SIM card and block your old one SMS service commands list To activate/ deactivate the below services, you can send the corresponding code as an SMS to111 (toll free). Sr. No Name of service Activation Code Deactivation Code SMS to Timeframe for activation/deactivation 1 National Roaming ACT NR CAN NR 111 4 hrs 2 Vodafone Roaming ACT VR CAN VR 111 4 hrs 3 Basic International Roaming *Subject to deposit applicability and verification ACT BIR CAN BIR 111 4 hrs 4 STD ACT STD CAN STD 111 4 hrs 5 ISD * Subject to deposit applicability and verification ACT ISD CAN ISD 111 4 hrs 6 Caller Line Identification Presentation ACT CLIP CAN CLIP 111 4 hrs 7 Itemized Billing ACT IB CAN IB 111 5 hrs 8 Voicemail ACT VMS CAN VMS 111 24 hrs 9 Call Conference * Subject to deposit applicability. ACT CC CAN CC 111 24 hrs 10 Call Forwarding ACT CF CAN CF 111 24 hrs 11 Call Hold ACT CH CAN CH 111 24 hrs -----Original Message----- From: [protected]@gmail.com Date: Tue, 7 Feb 2012 08:02:30 To: <corporate.[protected]@vodafone.com> Reply-To: [protected]@gmail.com Cc: <corporate.[protected]@vodafone.co.in>; <[protected]@gmail.com> Subject: Complaint on billing & blackberry internet service Hello, As an premium customer from past 10 years I had never experience such a bad experience from vodafone,Now really finding it very difficult to use a vodafone,Hope u understand the sensitivity of the issue,I am using 3 numbers of vodafone named under rupesh sakpal(Myself) mobile numbers [protected],[protected] & [protected], facing lot of issues with all the 3 numbers,let me go 1 by 1 for all the 3 issues, 1)I am using a blackberry phone for the number [protected],plan BB 399, where I am facing the problem with Internet service in roaming area,had also visited to vodafone gallery for the issue Wherein they had replaced the sim card & said it will be resolved,but still the problem is not resolved,though I had also discussed with vodafone customer care 10 times, if I would not be able to use the internet service in roaming area(virar) at home, then I don't think I have to continue with blackberry service, if I am at mumbai then I can have an access for internet at my office why to spend 400 rs if not required, 2)Mobile number [protected],now i[censored] will go through the bill details the bill is of Rs 1712,out of which current charges are 1580 & rest are previous balance,need to understand here if I am using a plan of 165 group talk then do u think I should get such a huge bill,are u guys using the strategy of high credit limit high bill,pls see to it what plan I am using & think twice before sending any bill,also if I had set my credit limit for 500 then it means I am comfortable with credit limit, I hope it is a customer call whether to increase the credit limit or not & no one is authorized to do so without confirming to the customer, kindly revise the bill with the actuals & fix my credit limit to 500 & should not be increased without confirming me, 3)Mobile number [protected],this number is with the plan of group talk with the number mentioned above I.e [protected], 3 months back I had faced the same issue mentioned above,credit limit of 1000 getting the bill of 800,wherein I had fixed it to 500 ,nw I am comfortable with it,Do u think u guys should get an alerts from customers for rectifcation at your end, Kindly take a necessary actions to resolve the issue mentioned above ASAP or I would not be having option apart from changing the service provider, Waiting for positive & instant response Thanks & Regards Rupesh Sakpal Sent on my BlackBerry® from Vodafone Was this information helpful? | |||
Dec 4, 2016 Complaint marked as Resolved Verified Support Feb 21, 2012 Vodafone India Customer Care's response Hi Rupesh, We kindly request you to email the details of your concerns to vodafonecare.[protected]@vodafone.com so that we may be able to help with the decrease in credit limit and the Blackberry concern at the earliest. You can email us at the aforementioned email ID for any assistance in future, we'll do our best to help. Regards, Vodafone Customer Care, Mumbai | |||
2 Comments | |||
Comments
After everything when the customer care were not able to help, I escalated my concern to the Nodal Officer and yes, I received the call within the designated 24 - 48 hrs and was informed that i will be contacted again within 24 - 48 hrs by the technical team & the lady who spoke to me said she will be with me till the closure of my issue. I received the call from the technical team and after talking to him like for hours and multiple calls the suggestion I was given was to visit the Vodafone Store which he gave me despite informing him that I have already done that and even have replaced my SIM thrice. And then NOTHING, the lady who called me initially also disappeared. So to remind them of my issue I had to sent another email. Then I received another call and was asked to visit the Vodafone Store today & meet some manager at 4 PM.
So I go to the Vodafone Store and the so called manager is on a lunch break (at 4 in the evening) and i am being asked to wait. After sometime when i got tired waiting I asked for another manager and he directed me to some BB guy at the store. That guy, who is too smart (who already knows me as I already went to him with my issue earlier), gets a BB from someone, puts in my SIM in that device and says its working. And when I asked him another BB activated SIM to try it on my device, he said he wont do it. And on top of that he is asking me to deactivate the BB services.
I was informed that I will be contacted at 5 PM to know the status of my issue, which never did at 5 PM. And I am still waiting for the call.
So I go to the Vodafone Store and the so called manager is on a lunch break (at 4 in the evening) and i am being asked to wait. After sometime when i got tired waiting I asked for another manager and he directed me to some BB guy at the store. That guy, who is too smart (who already knows me as I already went to him with my issue earlier), gets a BB from someone, puts in my SIM in that device and says its working. And when I asked him another BB activated SIM to try it on my device, he said he wont do it. And on top of that he is asking me to deactivate the BB services.
I was informed that I will be contacted at 5 PM to know the status of my issue, which never did at 5 PM. And I am still waiting for the call.
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Vodafone in — Regd Blackberry Services
I activated my BB services 15 days back. And still i am not able to use the same & being charged for the same. I am with Vodafone IN, Mumbai. The customer service is not at all helpful & they are pathetic, they keep telling me to go to the vodafone store and when I go there they keep on changing my SIM card, which I have already done 3 times. Still I am not able to use my BB services. I have spoken to the techinal team and they are not able to help me as they do not know anything to help me out. And when I suggested them to get in touch with RIM, they refused me to do so. Also the people on call are very unprofessional.Just hoping that i get to use my BB services with Vodafone.