[Resolved]  Vodafone — Very Rude customer services and recharge issue

Address:

Mumbai City, Maharashtra

Your ir responsible team has still not called me up, inspite of me calling up the pathetic customer so called care center and inspite of speaking with a team leader hussain, no one has yet called me up. Hussain confirmed that he is sending a complaint again on tuesday 6th July 2010 and i will receive a call within 24 hours, but no one called me back as usual. Also on two instances the call was disconnected by the advisors as they were not able to answer the query appropriately. I would also like to make an official complaint about the advisors who are in efficient to handle complaint calls and who disconnected the line. Sajid was one of the advisors who disconnected the call - call disconnect time 16:55. Total time wasted with so called customer care 1 hour - and the issue is still pending.

Thanks

Regards,

Sanesh Bhatia





----- Forwarded Message ----
From: Sanesh Bhatia <[protected]@yahoo.com>
To: vodafonecare.[protected]@vodafone.com
Cc: Sanesh Bhatia <[protected]@yahoo.com>
Sent: Fri, July 2, 2010 4:58:51 PM
Subject: Recharge issue again


Hi, this is with regards to the recharge issue that i faced again. I had
recharged my phone for Rs 30 and it was no where mentioned on the web site that
the recharge will be valid for 3 or 4 days and i will get a balance of full 30
RS. Now when i called up the customer service and i spoke with the advisor he
has informed me that this recharge was a promo recharge and is valid till the
3rd of july. I also spoke with Kamlesh a team leader on the floor and he has
informed me to send this email, as i have the screen shot attached of the page
when i tried to refill.

Name - Sanesh Bhatia
My number - [protected]
Amount recharged - Rs 30
date - 30/06/2010
Contact no - [protected]
Attached is the screen shot of the page.

I WILL NOT BE USING THIS BALANCE OF 30 RS AT ALL AS THIS WILL ONLY BE VALID TILL
3RD JULY AND WAS NOT INFORMED IN ANY SOURCE TO ME.

Thanks
Regards,
Sanesh Bhatia