[Resolved]  Vodafone — Misleading SMS

i have just fallen prey ...

Vodafone — Misleading and Forcing for unjustified things

To whom it may concern



Dear Sir/Madam,

I am the user of Vodafone Mobile connection.

A very strange and unexpecditable experience gained from VODAFONE. Hereby I am shareing the same

Dated: 11th Feb 2012.

I went to one of the Vodafone Store( Near at Minto Park) on last saturday Dated: 11/02/2012 to please convert my number from Post Paid to Pre Paid. My token number was 77 and the Executive with whom I talked his name is Mr. Ravindra and he took the request and provided me a SR No: [protected] and said that within 48 hrs a call will come from Help Desk and accrodingly it will be processed to Prepaid where the number will be out of Service for approx 4 hrs. For reference please find the attached Token Slip.


Dated: 13th Feb 2012.

A call received from Helpdesk around 6.10 PM in the evening to know the reason for which I wanna to convert my number from Post Paid to Prepaid. Described the vaild reason for the same and accordingly the Executive suggested me to visit that very Vodafone Store by 16th of Feb 2012.

Dated: 16th Feb 2012

Today I went again to the same Vodafone Store at 2.30 PM and I have been given a Token no of 46 For reference please find the attached Token Slip.
When my turn came I went to the counter and met a new Executive name Mr. Sampad. He took the said SR No [protected]. After seeing the same over system he got slight confused and called his collegue Mr. Ravindra because as he attended me last time. They both have given me a STATEMENT- We are extremly sorry Sir we wont able to upgrade the same for next 7 days as some policies got changed and some upgradation work is going on. I asked them could you please define me what Policies got change for which you people are unable to convert the same. Answer received: Sorry Sir we wont able to define the same as its CONFIDENTIAL. I understood that they are just trying to make me stop some how for the convertion of number from Post Paid to Pre Paid. I requested them can I talk with the Store Supervisior or Store Manager for the same. After repeted request and argument a person came by giving the Introduction that he is the Store Manager name- Mr. Krishanu. ( I am quite confident that he is not the Store Manager).
This guy started speaking himself without knowing and understanding my query that we wont able to convert the same right now as some of the policies got changed and few of the upgradation work is going on and it will take more 7 days and specially in a very agreesive way. I have requested that guy not be so agressive and first listen my query. Again after the repeted request he said pl say. Then I kept my query which is mentioned below:

If there is some changes or upgradation work is going on in Vodafone for next 7 days then who is going to bear the Rental Charges ??

As I have asked from Help Desk to visit the Vodafone Store by 16th Feb for the conversion of number from Post Paid to Prepaid because 15th is my billing cycle and if I go and make the convertion by 16th by paying all the Outstanding amount it will be converted in to Pre Paid.



As per the Vodafone Store Executives I need to pay or else if I dont want to pay either I need to keep my number in SWITCHED OFF mode or they can help me by DISCONNECTING THE NUMBER until the upgradation work gets complete........



May I know did I availed the Vodafone Subscription for keeping my number OFF or to keep in a Disconnect Mode????????

Is it a Customers problem or fault where he needs to pay the unjustified amount ??

Is it a customers problem or fault to wait for more 7 days if any upogradation work is going on??

Why there is such sort of ROUGH BEHAVIOUR at your Store??

There is a very simple and the easiest process to convert Prepaid to Post Paid but why there is so much Lenghty and misguided policies or process to convert the Post Paid number to Pre Paid??

How can the Executives can say that I will have to pay the rental Amount for 7 days or more till the problem gets resolved or how can they say not to use the number for 7 days or how can they DARE to say that they will disconnect my number for 7 days or above till the problem gets rectifies???????????



Myself Prabhakar Choudhary - Service Manager - Canon India Pvt Ltd belongs to the Service Industry and we all people who ever works in the Service Industry has a very simple motive and aim i .e

TO PROVIDE THE BEST SERVICE TO CUSTOMERS THRU OVER PRODUCTS AND SERVICES AND COMPANY POLICIES.....

NOT TO MISGUIDE CUSTOMERS / NOT TO FORCE CUSTOMER TO PAY UNJUSTIFIED AMOUNT/NEITHER TO BEHAVE IN A ROUGH WAY.....


My request to you is to Please Help me in this regard. My details regarding the number which is requested to get convert from Post Paid to Prepaid is mentioned below

Vodafone No: [protected]
Relationship No: 1.38027157
Customer Detail: Prabhakar Choudhary
Canon India Pvt Ltd
3A Shakespeare Sarani
Near AC Market
Kolkata- 700071

Will wait for your kind consideration.......
And for any further communication please contact me on [protected]


Thanks & Regards
Prabhakar Choudhary
Service Manager - East
Camera Division
Ind