Vodafone — A particular plan not activated in spite of repeated assurance

I took a new post paid connection in july 2010. Had specifically asked for a sms plan of 1 paise per sms they gave a card with all other facilities except that particular sms plan. It was only when the bill came in August - i realised that they had charged me 1 rupee per sms for about 300 sms'es which i thought wud be charged @ 1 paise per sms.

I raised this issue with the same executive (at their gallery) who helped in choosing my plan - she offered a reversal of Rs.300 and also offered to activate the plan immediately. BUT they never activated the SMS plan.

In Sept the bill again reflected a huge amount towards SMS!!!
This time i decided that don't want any reversal and i wud pay only for call charges and not SMS charges.
Even the executive (same person again) assured me that i don't need to pay the excess amount and they will take care of this internally

However, i guess they forgot to take care of the issue internally and my sim was deactivated yesterday.
Today (being a off day) i went to the same store (and met the same person) but she said it is not their fault and asked me to pay the excess bill amount to get my card reactivated by next monday.

I could'nt take this anymore and gave my sim card to the executive and asked her to use it!!!

to which she said "any misuse of this card would be entirely my responsibility"

Only because they have good network coverage Vodafone feels that they can treat customers the way they want. We should teach these guys a lesson!!

Lets handover our sim card to the executive if he/she makes false promises and does not solve our problem