[Resolved] Vodafone — wrong bill amount | |||
This is a complaint to vodafone regarding your 3G services.i have got a call saying that my bill which is due on 18 of july is 15000 when the credit limit itself is 3500.I hav used the 3G USB stick just for surfing and for downloading a single movie.and i am highly disturbed by call stating d above amount when my plan is justfor 650 in which i get 1GB free.how can the bill cross the credit limit in the first place? Please check into your services that are provided by you or else i will hav to take a further action. Was this information helpful? | |||
Dec 5, 2016 Complaint marked as Resolved Verified Support Aug 29, 2012 Vodafone India Customer Care's response Hello Rajeev, Please be informed that we will get back to you with assistance in 48 hours. Regards, Vodafone Customer Care, Mumbai. | |||
 4 Comments | |||
Comments
Sub: Wrong Bill amount
Hi this is with regard to my mob # [protected], informing you that i have been wrongly charged for even the missed calles given to my friends abroad as 1 min ISD calls, which i am not able to digest and i have not yet heard from any of your customer care ppl with regard to this even after 15 days of me launching a complain in your canningham road branch
Requesting you to please do the needfull as soon as possible.
Hi this is with regard to my mob # [protected], informing you that i have been wrongly charged for even the missed calles given to my friends abroad as 1 min ISD calls, which i am not able to digest and i have not yet heard from any of your customer care ppl with regard to this even after 15 days of me launching a complain in your canningham road branch
Requesting you to please do the needfull as soon as possible.
My number is [protected]
FACTS OF THE CASE & MY COMPLAINT:
1. I have a 2g data plan (for 2GB data) but I got a call from your call centre on July 26, 2012 stating that I have been given a "FREE" 3G data plan. In spite of my probing, the true nature of plan and charges were concealed from me. After just 3 days o[censored]sing the same, I deactivated the above plan by calling the 24/7 helpline. I did not receive a confirmatory sms for the deactivation. On following up the above matter, I finally recived the confirmation sms on July 30, 2012.
2. My credit limit is revised without my consent to Rs. 8400 and then to Rs. 9000
3. On August 24, 2012, I got a sms that my unbilled usage is Rs. 6737 and on August 25, 2012, I got a sms that my usage till date is Rs. 7287. Today morning, I got a similar sms that my usage till date is Rs. 7366. (Please note my average usage is approximately Rs. 900 per month)
How can the charges rise so much in such a little time? Does my usage justify the sharp rise?
And why is it that when I call the helpline, I am not given any explanation. My query is neither acknowledged nor lodged in your system. Instead I was abruptly hung up.
4. On visiting the Malad West help desk of Vodafone located at Hypercity Mall on August 26, 2012, I was told that 3G plan has been deactivated but I was shocked to read in a follow up mail that 3G plan is still activated.
Following is the reply that I received on August 29, 2012:
Dear Mr. Acharya,
Thank you for your email dated 26/08/12, regarding Vodafone Mobile Connect usage for your Vodafone mobile number [protected].
Further to our conversation dated 28/08/12, we wish to inform you that we have checked your bill dated 25/08/12 and the charges of Rs. 5,842.70 towards Vodafone Mobile Connect are indeed accurate and payable. Hence, we are unable to reverse the same.
We confirm that on your above mentioned Vodafone mobile number Mi_Vol_200_30d_3g_250 is deactive, 09/07/12.
Also, we confirm that on your above mentioned Vodafone mobile number GPRS 3G @ Rs. 299 is active, effective 28/08/12.
Additionally, we wish to inform you that before 28/08/12 we have not received any request for the activation Vodafone Mobile Connect @ Rs. 299.
Further, we wish to inform you that there is an outstanding amount of Rs. 7286.74 for the bill dated 25/08/12, so we request you to kindly make the payment at the earliest.
1. I have a 2g data plan (for 2GB data) but I got a call from your call centre on July 26, 2012 stating that I have been given a "FREE" 3G data plan. In spite of my probing, the true nature of plan and charges were concealed from me. After just 3 days o[censored]sing the same, I deactivated the above plan by calling the 24/7 helpline. I did not receive a confirmatory sms for the deactivation. On following up the above matter, I finally recived the confirmation sms on July 30, 2012.
2. My credit limit is revised without my consent to Rs. 8400 and then to Rs. 9000
3. On August 24, 2012, I got a sms that my unbilled usage is Rs. 6737 and on August 25, 2012, I got a sms that my usage till date is Rs. 7287. Today morning, I got a similar sms that my usage till date is Rs. 7366. (Please note my average usage is approximately Rs. 900 per month)
How can the charges rise so much in such a little time? Does my usage justify the sharp rise?
And why is it that when I call the helpline, I am not given any explanation. My query is neither acknowledged nor lodged in your system. Instead I was abruptly hung up.
4. On visiting the Malad West help desk of Vodafone located at Hypercity Mall on August 26, 2012, I was told that 3G plan has been deactivated but I was shocked to read in a follow up mail that 3G plan is still activated.
Following is the reply that I received on August 29, 2012:
Dear Mr. Acharya,
Thank you for your email dated 26/08/12, regarding Vodafone Mobile Connect usage for your Vodafone mobile number [protected].
Further to our conversation dated 28/08/12, we wish to inform you that we have checked your bill dated 25/08/12 and the charges of Rs. 5,842.70 towards Vodafone Mobile Connect are indeed accurate and payable. Hence, we are unable to reverse the same.
We confirm that on your above mentioned Vodafone mobile number Mi_Vol_200_30d_3g_250 is deactive, 09/07/12.
Also, we confirm that on your above mentioned Vodafone mobile number GPRS 3G @ Rs. 299 is active, effective 28/08/12.
Additionally, we wish to inform you that before 28/08/12 we have not received any request for the activation Vodafone Mobile Connect @ Rs. 299.
Further, we wish to inform you that there is an outstanding amount of Rs. 7286.74 for the bill dated 25/08/12, so we request you to kindly make the payment at the earliest.
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I took vodafone postpaid mobile connection no. [protected] on 30th April 2008.
The outgoings from my mobile was deactivated on 13th May 2008 due to exceed limit.
When I tried to check this then I was told that My bill was INR 3700 Rs... just for 5 days.
I made only 4 or 5 calls. I am surprised, how come it be so more.
When I tried to clearify the same with vodafone officials then nobody helped me.
Now they are forcing me to submmit the bill. Please help me.
Rajesh,
[protected]