[Resolved] Vodafone — Charges for Vodafone Mobile connect

Chandrashekhar M Shelar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I have been charged a amount of Rs4457.30/- by Vodafone mobile for using a internet service called Vodafone Mobile connect during my billing month of Dec 2011 this despite the fact that i am already using their service of Vodafone mobilelive @Rs.99 per month. I have not asked for the change in my internet service nor did i change it myself yet the company is refusing to return the money that i have already paid to them. This not the first time that the company is harassing me with such exuberant charges so far i have had to complain t them about such issues thrice since i have convered my card from pre paid t post paid. Can someone please help me?

Regards
Chadrashekhar M. Shelar
Mob-[protected]

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Jan 7, 2017

Complaint marked as Resolved

Verified Support

Jan 04, 2012

Vodafone India Customer Care's response Hi Chadrashekhar,

We tried calling, but were unable to get in touch. We would like to inform you that Vodafone Live and Vodafone Mobile Connect are core services. Please note that most handsets have inbuilt settings for both the services and while surfing and downloading, you will have the option to choose between these two services. We would like to inform you that the VF Live Unlimited @ Rs.99 service gives you the benefits of Vodafone Live usage. Please be informed that the charges are recorded on the system from the access point that you select on your handset while using Vodafone Mobile Connect and Vodafone Live services. While accessing internet on your mobile phone, the access point used was www. Hence, you were charged for Vodafone Mobile Connect. Please select the access point as “Hutch_GPRS/ Vodafone_GPRS” on your handset to avoid any further charges. Email us at vodafonecare.[protected]@vodafone.com for any assistance in future, we'd be glad to help.

Regards,
Vodafone Customer Care, Mumbai