[Resolved]  Vodafone — Unable to make local and STD calls..Escalated but no response

Address:

Mumbai Suburban, Maharashtra

Hi,

For last more than a month, I have been trying to follow up with Vodafone store rep for an issue on which I have got no updates from him despite repeated follow ups.
The problem is that I have not been able to make any local or STD calls from my cell despite changing the SIM card and putting the SIM in a different handset. The irony is that I am not able to make any calls to vodafone customer care number also. The Vodafone store rep named Hamza who works in Kandivali East, Thakur Village (Mumbai) store told me that the technical team is looking into it howeverit's been more than 2 weeks that he has not been updating me.. the problem is I can't even get through to his number from my cell. The message that I get is either "Network busy" or "Error in connection" however i can receive calls from any number though. I have been messaging this store rep who does not update me on this issue.

Please help me else i will get rid of your services and share my bad experience with all my known people around.

Note : Have already sent mails to vodafonecare.[protected]@vodafone.com; Sushma.[protected]@vodafon e.com and vodafonecare.[protected]@vod afone.com however no response from anywhere at all.

Terribly dissappointed customer

Sapna ([protected])